Medical Receptionist

Experienced Medical Front Office Receptionist A busy, patient-focused medical practice in Walnut Creek is seeking an experienced, highly capable Front Office Coordinator to support a fast-paced clinical environment where excellent patient care, professionalism, and efficiency are non-negotiable. This role is ideal for someone who thrives under pressure, has prior medical front office experience, and takes pride in keeping an office running smoothly while delivering a warm, reassuring experience to every patient. The physician leads with passion and purpose and is seeking a team member who shares the same commitment to patient care, accountability, and excellence. This is not an entry-level position. The ideal candidate will be comfortable managing multiple responsibilities simultaneously, anticipating needs, and problem-solving independently in a high-volume setting. Key Responsibilities Greet patients warmly and professionally, ensuring a positive first impression Manage high-volume, multi-line phone calls with confidence, efficiency, and discretion Triage calls appropriately, transfer when needed, and ensure timely message delivery Register patients accurately and efficiently in Epic Monitor and manage Epic In Basket messages throughout the day Schedule appointments and procedures while prioritizing same-day patient needs Verify insurance eligibility and obtain prior authorizations Collect copays and payments accurately; maintain and reconcile cash drawer Safeguard patient privacy and maintain strict confidentiality at all times Assist patients with forms and documentation Communicate clearly and professionally with physicians, staff, and outside offices Obtain outside medical records, referrals, and test results Maintain an organized, clean, and welcoming front office and waiting area Order and manage office supplies as needed Support back office functions when necessary (e.g., rooming patients, taking vitals) Sort and manage incoming/outgoing mail Learn new workflows and responsibilities quickly to support evolving practice needs Perform other duties as assigned to support high-quality patient care Qualifications & Experience 23+ years of medical front office experience (required) Strong understanding of medical insurance, registration, and authorization processes Epic EMR experience strongly preferred Excellent multitasking, organizational, and time-management skills Ability to remain calm, professional, and focused in a high-stress environment Strong work ethic, reliability, and attention to detail Warm, compassionate communication style with patients and staff Proficiency in Microsoft Office High School Diploma or equivalent Benefits Medical, Dental, Vision Life, AD&D, LTD Aflac Insurance Nationwide Pet Insurance FSA & HSA 401(k) retirement plan with profit sharing Paid vacation, sick leave, and holidays Qualified candidates only. Please submit a resume and cover letter for consideration.

Created: 2026-03-04