Operations Specialist

Operations Specialist Are you a detail-oriented problem solver who thrives in fast-paced environments? Do you enjoy working with people, solving challenges, and making an impact every single day? City Wide Facility Solutions is looking for a motivated Operations Specialist to join our growing team! As an Operations Specialist, you'll be the key player in maintaining high-quality service delivery, boosting client satisfaction, and partnering with Independent Contractors (ICs) to ensure excellence across a variety of facility typesincluding industrial, manufacturing, office, medical, and retail spaces. This is a full-time salaried positionThis role requires the ability to travel within a territory. Service areas Omaha/Council Bluffs metropolitan area. Pay rate depends on experience and capabilities ($35,000 - $45,000) Hours are typically from 1 PM to 10 PM but vary throughout the week. Primarily 2nd shift. Essential functions: Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems. Review scope of work and ensure quality assurance per account to retain existing business and gain new business. Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email, CRM or phone message. Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement. Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention. Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures. Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use. Other duties as necessary.

Created: 2026-03-04