Staffmark - - Responsibilities: Act as the main liaison between the company and the customer; respond promptly to inquiries via email and phone regarding shipment status; Generate and issue Arrival Notices to importers and customs brokers upon receipt of shipment data; Coordinate with trucking companies and the internal Operations team to arrange the final delivery of goods; Proactively track shipments and update customers on delays, flight changes, or holds; Generate invoices for customers, ensuring all airline fees, terminal charges, and handling fees are accurately billed