Customer Service Specialist

About Us Join a trusted, growing home services company that has proudly served West Central Florida since 1984. Banko Overhead Doors is seeking a Customer Success Specialist to support our Customer Care and Builder Services teams. This role is ideal for candidates with experience in customer service, call center support, scheduling, and CRM systems who thrive in fast-paced, high-accountability environments. Position Overview As a Customer Success Specialist, you will serve as a frontline customer service representative and brand ambassador for Banko Overhead Doors. You will manage inbound and outbound customer communications, ensure accurate data entry and documentation, support service scheduling and coordination, and maintain ownership of customer requests through resolution. This role requires strong communication skills, attention to detail, and the ability to manage high call volume while delivering an exceptional customer experience. Key ResponsibilitiesHandle inbound and outbound customer inquiries via phone, email, and in-person communicationProvide excellent customer support by answering questions related to services, pricing, and schedulingAccurately enter and maintain customer data in CRM, scheduling, and service management systemsSchedule and coordinate service appointments based on urgency, availability, and customer needsDocument all customer interactions with accuracy and professionalismEscalate complex or time-sensitive issues to leadership with clear documentationCollaborate with dispatch, service technicians, sales, and leadership teamsIdentify recurring customer issues and assist with process improvement initiativesMaintain a calm, professional, and empathetic demeanor in all customer interactionsSupport onboarding and training of new customer service team membersStay current on company policies, procedures, and product/service offeringsProtect confidential customer information and follow data security standards QualificationsHigh school diploma or GED requiredAssociate or bachelor's degree in business, communications, or a related field preferredCustomer service, call center, or administrative support experience preferredExperience using CRM software, scheduling tools, and Microsoft OfficeStrong data entry, documentation, and organizational skillsExcellent verbal and written communication skillsAbility to multitask and prioritize in a fast-paced, high-volume environmentStrong problem-solving and decision-making skillsReliable, punctual, and accountableAbility to work occasional irregular hours as business needs requireBilingual (English/Spanish) preferredSpanish-speaking candidates may qualify for a shift differential Who Thrives in This RoleCustomer service professionals who value accuracy, follow-through, and accountabilitySelf-motivated team players with strong communication and problem-solving skillsReliable, punctual candidates who excel in structured, fast-paced environmentsDetail-oriented multitaskers with strong time management skillsCustomer-focused professionals who take pride in delivering exceptional service BenefitsFull-time position with competitive payMedical, dental, vision, 401(k), PTO, and paid holidaysCareer growth and advancement opportunitiesSupportive, team-oriented workplace culture RequirementsValid driver's license with a minimum 3-year clean driving record (MVR)Ability to pass a background checkAbility to work a full-time scheduleReliable transportation and consistent attendance Show Up for Banko & Banko Will Show Up for You We value reliability, teamwork, and long-term growth. When you commit to showing up—ready and on time—we commit to supporting your career and providing opportunities for advancement. Equal Opportunity Employer Banko Overhead Doors, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities. Compensation details: 21 Hourly Wage PI8a09a750958e-29400-39826274

Created: 2026-03-04