Customer Success Manager

Customer Success Manager Since 2007, Geoforce has been an industry leader in GPS tracking, providing reliable solutions for over 250,000 assets across 90+ countries. Our comprehensive platform combines rugged GPS devices with advanced software, supported by global satellite and cellular networks. From vehicles to heavy equipment, we deliver the visibility and control businesses need to optimize operations. Trusted by industry leaders like Southwest Airlines, DHL, and SLB (Schlumberger), Geoforce is the go-to partner for smarter asset management. As a rapidly growing company committed to technology innovation and delivering high value services to its clients, Geoforce is constantly looking for high integrity, well-rounded professionals who thrive on challenges, are fascinated by technology, exhibit passion and pride, and don't mind rolling up their sleeves to get a job done. Job Duties Customer Onboarding: Work with the Onboarding team to guide new clients through the implementation process, ensuring seamless deployment and a positive experience for the customer. Relationship Management: Build and maintain strong, trust-based relationships with key stakeholders, acting as their advocate within the company. Product Knowledge: Serve as a product expert internally and externally. Performance Monitoring: Track and analyze customer usage patterns and KPIs, proactively identifying opportunities for improvement or potential challenges. Issue Resolution: Serve as the primary point of contact for customer concerns, collaborating with the support and product teams to resolve issues promptly. Account Growth: Partner with sales to identify upsell and cross-sell opportunities, contributing to revenue growth. Feedback Collection: Gather customer feedback to inform product development and enhancements, ensuring our solutions continue to meet industry needs. Industry Expertise: Stay informed on trends and challenges in oil & gas and other relevant industries, providing customers with relevant insights and best practices. Serve as the voice of the customer for the organization. Data collection: Methodical record keeping in the CRM (Salesforce) and CS Platform (Vitally) Travel as needed (estimated 5-15 days per year). Qualifications Experience: 3+ years in a customer success, account management, or similar role, preferably in SaaS or technology solutions. Bachelor's degree or equivalent work experience. Industry Knowledge: Familiarity with GPS tracking, fleet management, or operations in oil & gas and/or construction is highly preferred. Comfortable working with both small and enterprise level accounts. Communication Skills: Exceptional verbal and written communication skills with the ability to simplify complex concepts for diverse audiences. Technical Acumen: Comfort with software platforms, data analysis, and basic troubleshooting. Problem-Solving: Strong critical thinking skills and a proactive approach to addressing customer needs. Organizational Skills: High attention to detail and the ability to manage multiple accounts and priorities effectively in a fast-paced environment. Project management skills an asset.

Created: 2026-03-04