Student Front Desk Assistant II _Non-FWS

Position Details Position Information Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake. Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you. If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion. Position Title Student Front Desk Assistant II _Non-FWS Level of Support Student Support II Position Type Non-FWS Number of Openings 4 Work Hours Before Standard Business Hours (M-F before 8am) , During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm), Weekends (Saturday-Sunday) Wage Per Hour 20.00 Division/School Division for Student Affairs DSA Department Name 544102 CAMPUS LIVING Department Bio As a member of the GW Summer Housing staff, Lead Summer Assistants (LSA) are responsible for supporting Campus Living & Residential Education (CLRE) with all aspects of GW's summer housing program. Tasks of a LSA for CLRE include but are not limited to; assisting with and coordinating group and intern check-in and check-out, summer housing reservation management, distribution of summer access cards, providing quality customer service, escalated guest concierge functions, assist in overseeing the daily operation with assistance from your supervisor, and other administrative supper to our summer guests. Position Specific SummaryROLE RESPONSIBILITIES:Serve as a representative of CLRE and the University by providing exemplary customer service and administrative support to all summer guests, families, and prospective students. Assist in the daily operation of the summer CLRE office including managing CLRE and Summer Housing email inboxes and answering incoming phone calls. Serve under the supervision of CLRE Professional Staff and Housing Associates. Work scheduled shifts each week; scheduled days will likely be consistent from week to week between 35 hours for the first three weeks, and then 30 hours per week the rest of the summer. Escalate emergency response to the appropriate CLRE Professional Staff and/or the Administrator On Call Response Team. Assess the room readiness condition of all living spaces and proper functioning of all items contained within a living unit, and track and report all identified issues through appropriate measures using the StarRez software system. Perform other duties as assigned by CLRE Professional Staff. SCHEDULE: Shifts will be scheduled on weekdays (Monday-Friday) from 8AM - 7PM and weekends (Saturday and Sunday) from 10AM - 6PM. All staff should anticipate being available for the following dates: Shadowing/Start Date: May 6-8 Mandatory Training: May 11-12 Transitions and Check-In Days: May 17-June 6 (weekends included) Check-Out Dates: August 3-8 LSA's last day working will be August 25, 2026. Please keep in mind that the hourly wage for this position is $20.00.Standard Position Description The student will be the first point of contact for visitors and customer service inquiries to the department, in addition to being a leader and point of support for their peer-colleagues in related roles. Tasks may include: greeting visitors, responding to in person, phone, email inquiries, manage projects for the department; supervise and support other student staff at the front desk by answering escalated questions or issues, scheduling shifts, and other supervisory responsibilities; and assist with other office tasks. Special projects or other duties may be assigned related to specific office needs. Professional Outcomes Communication, Teamwork, Leadership, Professionalism, Technology and Data Required Qualifications Some applicable educational, technical, or professional experience required, some training will be provided. Preferred Qualifications Administrative, customer service, and team-building skills. Experience or transferable skills in a customer service setting or campus leadership/related employment experience. A capability for service of diverse populations with unique needs. Strong interpersonal, communication, and technical skills. Posting Detail Information Job Open Date 02/18/2026 Job Close Date 03/09/2026 Campus Location Foggy Bottom Work Type Designation In-Person Hiring Manager Name Madeline Sawyer Special Instructions SummaryEEO Statement The university is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer committed to maintaining a nondiscriminatory, harassment-free, diverse work and education environment. The university does not unlawfully discriminate on the basis of protected characteristics or on any other basis prohibited by applicable law in any of its programs, activities, or employment practices. For more information on this policy and its purpose, please read the Equal Employment Opportunity Policy Statement. Background Check The student employee will: Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required., Have access to process or view financial transactions, student records/grades, employee records, medical records, and/or social security numbers. - Background check required.

Created: 2026-03-04