Personal Lines Assistant Account Manager

Cross Family Of Agencies Position The Cross Family Of Agencies welcomes you. We need your talent and expertise. The primary function of this position is to work autonomously or in collaboration with the personal lines team to generate accurate endorsements, evidences of insurance, timely response to clients and any third parties for client related actions. This position is critical to the success of our Personal Lines Servicing Unit. The client's perception of our overall level of service is partly based on these job functions. Accuracy and attention to detail is a requirement along with following agency workflows and standard procedures. Duties/Activities Work in conjunction with the team to meet time sensitive goals set forth by the Account Managers and the Personal Lines Manager Maintain client activity in the agency automation system and keep open Suspense items up to date Timely response for client related activity Complete endorsement quotes, accurate issuance of endorsements and follow up for verification of completion Complete evidences of insurance and insurance ID cards for auto and home mortgagee changes Remain current on coverages, forms, and company rating tools to effectively support the account managers in a timely and accurate manner Participate in further education when requested Back up reception desk for as needed Assume other job responsibilities as required Required Qualifications Agency Personal Lines experience Excellent verbal and written communication skills Property and Casualty license Ability to prioritize and handle multiple tasks simultaneously in a high-volume environment Ability to work well with others Desired Qualifications AMS360 management system experience Working knowledge of management and quoting systems for company partners that Advocate Brokerage Corp. represents Working knowledge of MS Word, Excel, Power Point and the internet

Created: 2026-03-04