Manager, Business Analyst

The Business Analyst Manager is accountable for the day-to-day performance, development, and engagement of a team of Business Analysts delivering Professional Services for DCM products. They ensure consistent, high-quality execution of business analysis activities while building strong capability, predictable delivery outcomes, and a disciplined operating environment. The BA Manager shapes and improves the experience of key Vertafore clients by ensuring Business Analysts consistently deliver clear requirements, sound recommendations, and effective customer communication. They work cross-functionally with Customer Support, Account Management, Professional Services, and Product Management to align execution and outcomes and to support the continued growth and maturity of the function. The BA Manager leads through people, systems, and standards. They remain close enough to the work to coach, guide, and ensure quality, without functioning as a senior individual contributor. They operate within a 0-6 month execution horizon, translating plans into focused delivery, managing performance and risk, and fostering a culture of clarity, accountability, and continuous improvement. Core Responsibilities Essential job functions include but are not limited to the following: • Leads, coaches, and develops Business Analysts across levels, establishing clear expectations, accountability, and growth plans • Owns team-level performance, workload balancing, and delivery quality across customer engagements • Monitors execution health, identifies risks early, and intervenes to ensure predictable, high-quality outcomes • Ensures consistent execution of business analysis practices, including requirements definition, workflow documentation, configuration recommendations, and UAT readiness • Reviews BA deliverables to ensure quality, clarity, and alignment with customer objectives and Vertafore standards • Provides escalation support for complex delivery or customer situations, guiding resolution and reinforcing sound judgment • Partners with Principal Business Analysts to reinforce standards, tools, and best practices across the team • Identifies friction points and drives small, continuous improvements to processes, workflows, and execution practices • Collaborates cross-functionally with Product, Account Management, Customer Support, and Professional Services leaders to align priorities and execution • Translates plans and priorities into day-to-day execution for the BA team • Fosters a positive, engaged team environment rooted in clarity, consistency, and accountability Knowledge, Skills and Abilities • Proven people leadership and coaching capability, with experience developing and managing performance across a team • Strong judgment in prioritization, decision-making, and escalation • Ability to manage delivery through systems, standards, and capacity planning rather than individual heroics • Strong working knowledge of DCM products, implementation approaches, and insurance distribution and compliance workflows • Sufficient technical literacy to evaluate BA recommendations, guide problem-solving, and assess delivery risk • Excellent written and verbal communication skills, with the ability to translate between technical, business, and customer perspectives • Highly organized, able to manage competing priorities and maintain predictable execution • Strong problem-solving and systems-thinking mindset Qualifications • Bachelor's degree preferred or commensurate experience • Minimum 7-10 years of experience in business analysis or professional services delivery within a software environment • Prior people leadership, team lead, or functional leadership experience strongly preferred • Insurance industry experience preferred • Experience working with distributed or global teams Additional Requirements and Details • Travel required up to 25% of the time • Located and working from an office location or remote as designated • Occasional lifting and/or moving up to 10 pounds • Frequent repetitive hand and arm movements required to operate a computer • Specific vision abilities required include close vision (working on a computer, etc.) • Frequent sitting and/or standing Skills & Requirements Qualifications Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities. Why Vertafore is the place for you:Canada Only The opportunity to work in a space where modern technology meets a stable and vital industry Medical, vision & dental plans Life, AD&D Short Term and Long Term Disability Pension Plan & Employer Match Maternity, Paternity and Parental Leave Employee and Family Assistance Program (EFAP) Education Assistance Additional programs - Employee Referral and Internal Recognition Why Vertafore is the place for you:US Only The opportunity to work in a space where modern technology meets a stable and vital industry We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment. Medical, vision & dental plans PPO & high-deductible options Health Savings Account & Flexible Spending Accounts Options: Health Care FSA Dental & Vision FSA Dependent Care FSA Commuter FSA Life, AD&D (Basic & Supplemental), and Disability 401(k) Retirement Savings Plain & Employer Match Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance Parental Leave & Adoption Assistance Employee Assistance Program (EAP) Education & Legal Assistance Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness Commuter Benefits (Denver) The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Just a note, this contact information is for accommodation requests only.

Created: 2026-03-04