Sr Associate, Customer Experience

Santander Bank N.A. (Coconut Grove, FL) seeks Sr Associate, Customer Experience. Reqs Bach in Mrktng, Econmcs, Bus Admin or Int’l Bus +5yrs prgrssv post-Bach exp in pos offrd or sales suppt or custmr exp anlyst pos in bankng sectr. 3yrs of reqd exp mustv incld dvlpng & excutng data-drivn custmr exp imprvmnt prjcts; applyng behvrl ecnmcs & behvrl sciences stratgies & prncples; usng CX pillars & frmewrks to docmnt pain pts, insghts & recmmndns in custmr journys & intrnl flows; collctng, synthszng, intrpretng & visualzg custmr feedbck data from NPS & satsfactn surveys, complnt forms, phone intractns & app rvws usng Medallia or simlr pltfm, MS Offce & Qcksght; dvlpng srvce blueprnts for bankng prdcts, prcesses & intractns btwn custmr srvce emplyees, custmrs & back-offc & job aids for srvce channel team membrs on opratnl prcesses, FAQs & answrs & step-by-step custmr journys; collabrtng cross-functnlly w/ globl prdct, data sci, opratns & cmplnce teams; dvlpng prjcts to improve custmr adptn of digtl bnkng srvcs; mappng end-to-end custmr journys for digtl & tradtnl bankng in Figma. Role entails hybrd wrk w/ time split betwn wrking in Coconut Grove, FL offc & flexblty to telecmmte from anothr US locatn. Travl may be reqd to HQ in Boston up to 2x/yr for mtngs. #LI-DNI. Salary: $145,000/yr. Email rés to . Ref #01005.Santander Bank N.A. (Coconut Grove, FL) seeks Sr Associate, Customer Experience. Reqs Bach in Mrktng, Econmcs, Bus Admin or Int’l Bus +5yrs prgrssv post-Bach exp in pos offrd or sales suppt or custmr exp anlyst pos in bankng sectr. 3yrs of reqd exp mustv incld dvlpng & excutng data-drivn custmr exp imprvmnt prjcts; applyng behvrl ecnmcs & behvrl sciences stratgies & prncples; usng CX pillars & frmewrks to docmnt pain pts, insghts & recmmndns in custmr journys & intrnl flows; collctng, synthszng, intrpretng & visualzg custmr feedbck data from NPS & satsfactn surveys, complnt forms, phone intractns & app rvws usng Medallia or simlr pltfm, MS Offce & Qcksght; dvlpng srvce blueprnts for bankng prdcts, prcesses & intractns btwn custmr srvce emplyees, custmrs & back-offc & job aids for srvce channel team membrs on opratnl prcesses, FAQs & answrs & step-by-step custmr journys; collabrtng cross-functnlly w/ globl prdct, data sci, opratns & cmplnce teams; dvlpng prjcts to improve custmr adptn of digtl bnkng srvcs; mappng end-to-end custmr journys for digtl & tradtnl bankng in Figma. Role entails hybrd wrk w/ time split betwn wrking in Coconut Grove, FL offc & flexblty to telecmmte from anothr US locatn. Travl may be reqd to HQ in Boston up to 2x/yr for mtngs. #LI-DNI. Salary: $145,000/yr. Email rés to . Ref #01005. recblid v159bkfzme241fcnnw4tmzkwdhy9ls

Created: 2026-03-04