Import Coordinator

Import Specialist This position is responsible for handling various customers' requests and inquiries. Also is responsible for managing and directing customer service team staff to support all products and service lines. Essential Job Functions IMPORT OPERATION Handle orders from Import. Receive and reviews shipping documents for conformity to tariff and customs regulations. Send the shipping pre-notifications to customers prior to shipments' arrival. Collect necessary information from the customer and send documents to RLF department for customs clearance. Issues billing invoice for import shipments and send payment requests to accounting department to pay vendor invoices. Issues arrival notice to broker team. Communicating with overseas agents. Send invoices to customers and overseas agents as requested. Contact the trucking companies to arrange pick-up cargos from airports, customer's warehouse or other locations to the requested delivery place. Ensure customs clearance is received in timely fashion. Pay terminal charges or any other charges prior to recovering shipments. Responsible to coordinate trucking schedule and make any adjustment as needed. Make sure that all paperwork is completed in compliance with customs regulations and stored in edocs. IMPORT CUSTOMER SERVICE Contacts with customers and/or overseas agents by e-mail, phone, or in person. Provides quotation to the customer and rate to other branches/oversea offices. Assists sales and operation with billing, resolution of service issues and customer complaints. Track the shipments and announce customers and overseas agents for shipment status. Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment. Coordinates and directs operations team/overseas agent for air and ocean traffic as well as all documents on forwarding and distribution service. E-mail necessary shipping information to the customers, Japan and other parties after completing export documentation. Create new files, inputs freight, terminal, document, com and any additional fees and charges; Requests checks as needed. Create debit invoices for customers for provided invoices, Issues invoices to customers. Assembles imports brokerage and breakbulk clearance documents for debit invoicing, customs and import files. Break down document pouches and consolidation shipments as needed; Prepares manifests as needed. Processes IT/T.E. entries, prints delivery orders, prints authority to make entry letters, etc. Prepare calculations and reports as needed; Updates and maintains specified spreadsheets. OTHER & MISCELLANEOUS Seeking constant improvement, more efficient and less expensive ways and means in work processes. Performs special projects and other miscellaneous duties as assigned management. Maintains high ethical standards in the workplace. Reports all irregular issues and problems to management for solution. Maintains good communication with other managers, staff & outside contacts. Complies with all company policies and procedures. Responsible for maintaining a clean and safe working area. Job Dimensions (skills, knowledge & abilities) Accuracy, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing in English, Confidentiality, Confidentiality & Intellectual Properties, Customer Service, Decision-Making, Delegation, Ethics, Flexibility/Adaptability, Initiative/ Follow Through, Judgment, Monitoring/Control, Multi-Tasking, Persuasiveness, Problem Solving, Product Knowledge, Team Leading, Time Management, Vendor relationship. Qualifications Education & Work Experience Associate degree (A.A.) in accounting or equivalent; or equivalent combination of education and experience. One to three months' related experience and/or training. Tools & Equipment General office equipment including phones, fax, copier, personal computer, etc. Software includes the use of Windows operating system, MS Office and Cargowise. Any tools, equipment, and software that are required to be used. Certificates / Licenses Certificate of IAC Security Training (IACSSP) and STA (Security Threat Assessment) ID required by DHS-TSA. Any certificate or training records that are required by each department, position/title, or government agency. Supervisory Responsibilities No Work Environment & Physical Demands Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is typically performed in an office environment with moderate noise. Business travel is not required for this position. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully achieve the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.

Created: 2026-03-04