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Mortgage Foreclosure Case Manager Liaison

SunTrust Investment Services, Inc. - Richmond, VA

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Job Description

Foreclosure Specialist Responsible for ensuring all foreclosure milestones are met once a loan is referred to foreclosure. Also, responsible for communicating with the foreclosure attorneys, attending vendor calls, and postponing the foreclosure process when needed. Knowledge of foreclosure investor (GSE, FHA, VA, USDA) and regulatory requirements. Knowledge of Clarifier, MSP, and ADM systems ideal. Project lead and vendor monitoring experience desired. Essential duties and responsibilities include preparing judgment figures, ensuring all foreclosure milestones are met within the required timeline, monitoring foreclosure attorney performance, preparing attorney scorecards and attending attorney scorecard meetings, reviewing and approving invoices, handling attorney escalations, working with other LOB's and the foreclosure attorney to postpone and resume the foreclosure process, ensuring investor, department and company guidelines are met, maintaining quality, productivity, attendance, and SLA expectations. All other duties as assigned. Required qualifications include a high school diploma or equivalent, four or more years of mortgage experience in Loss Mitigation, Post Foreclosure, Bankruptcy, Quality Assurance, or equivalent, knowledge of collection, mortgage servicing, default servicing concepts, investor servicing guidelines and systems, proficiency and knowledge of Microsoft Office including Excel formulas, proven ability to communicate and interact professionally with leaders, other LOB's and vendors, strong interpersonal, time management, organizational skills, ability to work in a constantly changing and fast-paced environment, strong analytical and decision-making skills, ability to quickly grasp foreclosure concepts, identify gaps and resolve issues, experience with using WebEx, GoToMeeting, Skype and other collaboration platform. Preferred qualifications include a bachelor's degree in appropriate field, advanced knowledge of foreclosure investor (GSE, FHA, VA, USDA) and regulatory requirements, advanced knowledge of Clarifire, MSP, and ADM systems, project lead experience, vendor monitoring experience.

Created: 2026-03-04

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