Customer Service Representative

Customer Service Representative The Customer Service Representative resolves incoming calls, makes outgoing calls, follows through on emails, and updates claims, along with various other daily tasks. This position requires an individual with a background in medical billing and extensive computer knowledge including Athena, Outlook, Excel, Word, and numerous payer websites. Other requirements include the ability to work independently or as part of a team, work with minimum supervision, take initiative, multitask, ability to follow through, meet deadlines, productivity standards and department goals. This position emphasizes organizational skills, problem solving abilities, attention to detail, and follow through. What We Offer: Employees (and their families) Medical, Dental, Vision, and Insurance Life, AD&D and Long-Term Disability insurance Employee & family Physical Therapy benefits Parental leave Continued Education Stipend Continuing Education PTO (1 day annually) Accrue up to 15 days of PTO (sick and vacation time)-increases over time 6 paid holidays, 1 charitable giving day, and up to 2 personal days 401(k) and profit-sharing program (Up to 5% of total compensation) Interactive Wellness Program with rewards for balanced, healthy living MedBridge learning subscription Potential Student Loan Repayment Potential Annual performance bonus Duties & Responsibilities: Provide positive and professional customer service to our patients, clinics, staff, insurance companies, vendors, salespersons, as well as other miscellaneous callers Answers the phone and assists in resolving all questions and concerns Checks and returns all voicemails and email correspondence daily Maintains our Employer database by managing an abundant amount of ever-changing information related to payer rules, regulations, reimbursement and authorizations Reviews accounts and insurance EOB's to ensure accurate processing and payment posting Assists with other duties as assigned Minimum Qualifications: 1+ years recent experience in a call center, preferably in the medical field Reside within ID, WA or OR High school diploma or equivalent Basic proficiency with MS Office products including Word, Excel, and Outlook Strong communication skills, both verbal and written Preferred Qualifications: Athena experience preferred Bilingual in English and Spanish strongly preferred Therapeutic Associates Physical Therapy is committed to equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Created: 2026-03-04