Front Desk Representative Upscale Pet Salon and ...

Benefits:Employee discountsFree uniformsTraining & developmentPetbar League City is expanding!Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be our Front Desk Representative.As a Front Desk Representative, you're the key to unlocking the value of total pet care experience. As you help clients understand the benefits of regular pet care; convert guests into members; and maximize the positive impact of in-location services through retail sales, you're a critical part of helping pets feel their best.At petbar League City you'll find a culture of care that inspires you to be your best, building excellent customer experiences from the inside out.What we’ll accomplish together:As a Front Desk Representative, your responsibilities revolve around providing excellent services to members and guests and generally ensure that petbar is a welcoming place. These include:● Answering phone calls and texts.● Setting appointments, checking members and guests in and out for appointments and taking payments.● Greeting members and guests upon arrival.● Promoting the Bath & Brush membership program.● Keeping management apprised of member concerns and following policies, procedures and direction.● Accepting constructive criticism in a positive manner and using it as a learning tool.● Upholding the petbar brand's core values of optimism, gratitude, excellence, consistency and empathy.● Staying updated on promotions.● Recognizing and supporting team goals and creating and maintaining positive relationships with team members.● Interact with and lead bathers on daily tasks.● Assisting self-wash guests with bathing.● Keeping the front desk area, lobby and self-service wash area clean and sanitized and prep tubs and rooms for the next guest, as well as all common areas (lobby and employee spaces).● Work alongside the rest of the staff to maintain the overall cleanness of petbar.Requirements:● Reliable, punctual, and dependable● Must perform well in a high-energy, fast-paced environment and work well individually and in a team environment.● Must be able to multitask and manage time with or without supervision and be organized.● Smiling face! Attitude is most important in this role.● Passion for animals, sales and cleaning!● Confident, safe and gentle handling of dogs of all sizes and temperaments● Superior customer service skills (prompt, courteous, professional)● Professional and neat appearance in compliance with petbar’s dress code● Must feel comfortable working in a loud environment● Reliable transportation● Ability to stand for 6-8 hour shifts as well as lift up to 50 pounds● Experience in animal care or handling.● Availability around the holidays is required as they are our busiest times of the year.● Must be comfortable using and learning computer softwareHours worked per week are based on business volume and demand. We are open Monday-Friday 9AM-6PM and Saturday 10AM-6PM.

Created: 2026-03-04