International Operations Agent II

International Operations Agent II The International Operations Agent II is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests. Responsibilities include: Working with customers to qualify their shipping requirements and obtain all details necessary for shipment quotation and operating in order to ensure the customer's request is satisfied. Preparing profitable quotations accurately. Setting shipping schedules and communicating with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner. Coordinating the day to day import and/or export of products, including reviewing orders and documents. Tracking and communicating all delays, damages, problems and working to resolve customer issues. Being responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing. Managing all aspects of tracking shipments to ensure shipment is moving as scheduled and updating system immediately upon verification. Identifying and rectifying if a shipment has deviated from its schedule. Coordinating recovery/delivery schedules with various cartage agents and international partners. Partnering with local sales teams to communicate problems to customers, international partners and other stations, as needed. Ensuring all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. Ensuring all shipments are properly billed within company guidelines and timelines. Performing other duties as assigned. Complying with all policies and standards. Qualifications include: Education: High School Degree or equivalent (Required) and High School Diploma or GED (Preferred) Experience: 3+ years Experience in export/import operations (Required) and 5+ years Experience as freight Forwarder for International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge (Required) Knowledge, Skills, and Abilities: Intermediate knowledge of ITAR, DG or TSA work experience/regulations. Medium General Computer Skills Medium Licenses and Certifications: CCS-Certified Coding Specialist - Certified Cargowise Specialist (CCS) (Required) Dangerous Goods Certification (Preferred) What AIT Can Offer You: In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide: AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and railon time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

Created: 2026-03-04