Customer Success Associate Cirrus IQ

Customer Success Associate Cirrus Aircraft's mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet, the world's first single engine Personal Jet. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System (CAPS) the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS as a standard feature on all Cirrus aircraft. We are seeking a passionate and knowledgeable Customer Success Associate to support users of Cirrus IQ. As part of an innovative team at Cirrus, an industry-leading aircraft manufacturer, you'll work directly with aircraft owners and operators, ensuring they gain maximum value from our connected aircraft solutions. You'll provide guidance on using Cirrus IQ, resolve user inquiries, capture feedback, and offer strategic insights for future improvements. Duties and Responsibilities/Essential Functions Customer Support: Serve as the first point of contact for app users, answering questions and guiding them through app functionalities to ensure an optimal experience. Troubleshooting & Issue Resolution: Help customers troubleshoot technical issues, liaising with the development team when needed for complex cases, and maintaining documentation of common issues. User Feedback Collection: Collect and analyze feedback from app users, offering insights that shape future feature development and improve overall user satisfaction. Training & Education: Provide personalized app training for new users and assist in creating support materials such as FAQs, user guides, and video tutorials. Continuous Improvement: Identify recurring user issues and suggest improvements to enhance user experience, collaborating closely with product and development teams. Feature Testing & Input: Participate in beta testing for new features, providing valuable user-focused feedback to ensure app enhancements meet customer needs. Representing Cirrus IQ at events: Participate at company and industry events to promote Cirrus IQ. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Bachelor's Degree; in lieu of formal degree, equivalent experience with a proven track record Five years of experience in a customer success, support, or technical support role, ideally within software or aviation industries Excellent problem-solving skills and a natural ability to explain technical concepts in user-friendly language Strong communication skills, with the ability to interact professionally with a variety of stakeholders Passion for aviation or experience with aviation-related technology is a plus Understanding and experience with SalesForce CRM Experience with Aviation, Lifestyle or Luxury brands a plus Pilot's License preferred, but not required Travel required - Must have a valid driver's license to operate a motor vehicle and possess an acceptable driving record Work hours vary, as events often fall outside regular business hours Benefits Cirrus provides a range of exciting benefits, including: 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting. Employer-Paid Coverages: Group term life, short- and long-term disability insurance. Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options. Free Health Tracking: With rewards for meeting health goals. Generous PTO: 120 hours accrued within the first year. Employee Referral Bonus: For referring talented candidates. Career Development: Tuition reimbursement and professional growth opportunities. Exclusive Discounts: Access to partner and marketplace discounts. Community & Engagement: Company and employee clubs at various locations. These benefits are designed to support your well-being, growth, and enjoyment at Cirrus! Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law. Behaviors Preferred Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Innovative: Consistently introduces new ideas and demonstrates original thinking Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Self-Starter: Inspired to perform without outside help Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04