Billing Utility Specialist

Billing Utility Specialist The City of Raleigh is seeking a part-time Billing Utility Specialist to support Raleigh Water's 600,000+ customers. This role will handle billing inquiries, process payments and resolve account issues in our high-volume contact center. About you: You're a natural problem-solver who stays calm when customers are frustrated. You genuinely enjoy helping people and can juggle multiple computer systems while maintaining a friendly, professional demeanor. You communicate clearly, pay attention to details, and bring positive energy even during busy days. About us: Raleigh Water serves 600,000 people across seven municipalities. Our Customer Care & Billing Division is a 70-person team providing essential services. You'll work at our Operations Center on Lake Woodard Drive with free parking. This part-time role does not include City benefits. Hybrid remote work may be available after three months of demonstrated proficiency and is not guaranteed. Schedule: Part-time role scheduled Monday - Friday between 8:15 am and 5:15 pm. Weekly hours will vary based on operational needs and candidate availability. Total annual hours may not exceed 1,000 hours. Duties and Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Answer inbound calls and respond to customer inquiries about billing, payments, and service requests Process account changes, payment arrangements, and service orders Research and resolve billing discrepancies Maintain accurate customer records in multiple systems Provide courteous, efficient service in a fast-paced environment Typical Qualifications Education and experience: High School diploma or G.E. equivalency; 1 to 3 years' experience in customer service, or related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted. Preferred qualifications: Experience in contact centers, utilities billing, or similar customer service environments Bilingual (Spanish is a plus) Additional Information Knowledge of: Customer service principles and practices Basic billing and account management concepts Skill in: Strong verbal and written communication with customers and coworkers Comfortable using multiple software applications simultaneously Basic problem-solving and critical thinking Attention to detail in data entry and account management Active listening and empathy for customer situations Ability to: Adapt to new systems and procedures quickly Remain calm and professional while managing multiple priorities Work effectively in fast-paced, high-volume environment Maintain professionalism during challenging interactions ADA and other requirements: Work environment and physical effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work environment: Work is typically performed in an office or similar indoor environment. Work exposures: Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to individuals who are hostile or irate. City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Created: 2026-03-04