IT Onboarding Specialist

IT Onboarding Specialist Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. Location: San Francisco Veterans War Memorial Building. 401 Van Ness Ave Suite 313, SF, CA Schedule: Monday Friday, 9AM 5PM Reporting Type: Hybrid work possible after 30 days of in-person training period. Schedule will consist of 3 in office days in San Francisco/Oakland and 2 remote days. Employment Type: Full-time, Non-Exempt Salary Range (Hourly if Non-Exempt, Annual if Exempt): $31.25/hour $32.21/hour Summary: Swords to Plowshares is seeking a full-time non-exempt IT Support & Onboarding Specialist to join our team of 200 staff members. The position is ideal for an IT professional with two years of experience looking to grow their skills and work in a nonprofit setting. The IT Support & Onboarding Specialist will provide fast and friendly technical assistance and troubleshooting including computer software, hardware, and network connectivity. Working closely with the People & Culture Department, this position will also support new employees onboarding and exits, including all tasks associated with equipment and related employee support. The ideal candidate must be an organized self-starter who can communicate in a clear and professional manner, be adept at troubleshooting, and provide excellent customer service to colleagues with a range of skill sets and experience navigating technology. Responsibilities Provide technical assistance and resolve software and hardware issues for Windows 11, Microsoft Office Suite, Microsoft 365, and various applications. Conduct onboarding training and initial walkthroughs for new staff, as well as closing out exiting staff. Refurbish and organize returned IT equipment. Install, modify, and repair computer hardware and software. Run diagnostic programs to troubleshoot and resolve problems. Resolve technical issues with LANs, WANs, and network systems. Follow up with users to ensure issues are resolved. Train computer users and create training manuals and documentation. Maintain up-to-date information on phone systems and spreadsheets. Respond to hardware and software support questions, enhancing user troubleshooting abilities and IT skills. Communication and Collaboration Communicate clearly and effectively with strong interpersonal skills. Adapt communication style to various environments and audiences. Demonstrate effective group presentation and facilitation skills. Contribute effectively in meetings with both technical and non-technical people. Process Improvement and Administration Improve staff onboarding and offboarding processes and document changes. Perform general administrative tasks related to IT. Perform all functions within reasonable accommodations. Desired Qualifications Commitment to a safe and pleasant working environment Ability to work with and learn from people of diverse social, economic, and ethnic backgrounds Ability to work independently even while working remotely and exercise judgment in proactive problem solving Excellent administrative skills and knowledge of Microsoft suites, Zoom, Outlook, password managers and other day-to-day tools Must be able to sit for prolonged periods, lift 50 pounds and occasionally work in tight and restrictive areas Must be comfortable with and conversant in use of hand tools including but not limited to hammer, screwdriver, wrench, punch-downs, crimpers Ability to effectively communicate in English with staff, clients, and external partners and stakeholders Local travel may be required (between SOMA, Presidio, Downtown San Francisco, Treasure Island and Oakland sites) Education Two (2) years of combined experience in Help Desk / technology support function in a professional environment preferred Translatable military experience and skills may be alternatively substituted Comprehensive Benefits Package Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits. 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card) Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of full-time status, at no cost to employees. 403(b) retirement plan immediate enrollment Generous annual paid time off 10 sick days 13 holidays 17 vacation days in the first year & progressive afterwards Access to third party legal benefits, employee discount program, pet insurance, and commuter benefit. 1-hour paid lunch period, professional development reimbursements, and an annual education allowance available to all employees. Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage. Organizational Values Statement of Intent: Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued. We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals. Equal Employment Opportunity Statement: At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment. We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individualsregardless of race, color, religion, sex, national origin, disability, or veteran statusare treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974). If you need assistance or accommodation due to a disability, please don't hesitate to reach out to us at . 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Created: 2026-03-04