Front Desk Team Lead - Weston, Vacation Village Resort

Now Hiring: Front Desk Team Leader | Be the Face of Our Guest Experience! Location: 16461 Racquet Club Rd, Weston, FL 33326 Pay rate: $18/hr Are you a hospitality pro who loves creating memorable first impressions and leading a team to success? Join us as our Front Desk Team Leader and play a key role in delivering exceptional service while ensuring smooth front office operations. We're looking for a motivated, guest-focused leader with strong communication skills and a passion for hospitality. If you enjoy a fast-paced environment and take pride in guiding a team while delighting guests, this is the perfect opportunity for you! What You'll Do: Lead and support the front desk team in check-ins, check-outs, and guest service requests Provide training for new hires and reinforce resort policies and procedures Greet and direct guests with enthusiasm and professionalism Resolve and follow up on guest complaints or issues promptly Track and respond to online reviews and concerns on platforms like Google, TripAdvisor, Expedia, and RCI Assist other departments as needed to ensure guest satisfaction Maintain accurate logs, courtesy calls, and follow-ups for maintenance requests Uphold quality standards, company policies, and a safe, welcoming environment What We're Looking For: 3+ years of hospitality experience (timeshare or resort management experience preferred) Strong leadership, communication, and problem-solving skills Proficient in computer software, especially Excel and Word High school diploma or GED required Flexible availability including mornings, afternoons, evenings, weekends, and holidays Why Join Us? Lead a team in a beautiful resort setting Make a direct impact on guest satisfaction every day Opportunities for growth within resort operations Be part of a professional, high-energy, guest-focused team If you're ready to lead by example, provide top-tier service, and make every guest feel welcome, apply today and become a cornerstone of our front desk team!

Created: 2026-03-04