Infusion Center Front Desk Specialist - Park Bend

Front Desk Specialist Harbor Health is looking for a talented Front Desk Specialist to become a member of our team at our Park Bend clinic in our Infusion Center. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center. The Front Desk- Patient Access Specialist will join our Clinical Operations team based in Austin, TX. The Front-Desk Specialists are responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to provider availability, explaining intake forms to new patients and processing payments after treatment. This role will be responsible for: Providing initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files Working closely with the infusion clinic coordinator to make sure reconciliations are done one time and handle schedule management Quickly answering or properly referring questions Notifying providers of patient arrivals Providing conflict resolution and responding to patient grievances Creating and maintaining confidential patient files and records, filing accordingly Ensuring availability of treatment information by retrieving and updating patient records Verifying financial records and collecting patient charges while filing and expediting third-party claims Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders Floating to other facilities as needed and required Facilitating patient check-in and check-out. Explain payment options. Collecting and posting patient payments; prepare deposits and follow established cash handling procedures Completing patient intakes, and conducting insurance verifications and authorizations All other duties as assigned A successful Front-Desk Specialist will have: High school diploma or GED Prior infusion experience Experience with prior authorizations An experienced understanding of insurance Minimum of six (6) months of experience working in a professional administrative or related capacity Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients Excellent analytical and problem-solving skills Proficiency with MS Office Suite (Word, Excel, and Outlook) Organization and time management skills Additional preferred skills & experience for someone in this role include: Prior medical office and/or healthcare setting experience Prior customer support experience Experience with medical terminology Bilingual English/Spanish language skills If you are passionate about health care and you want to create something new together, please apply to be a part of our team!

Created: 2026-03-04