Protections/Sr. Manager Operations Intern

Graduate Intern, Protection Program Management Location: Lincolnshire, IL Department: Good Sam Protection Programs Focus area: Emergency Protection Programs We are looking for a high-potential Graduate Intern to join our Protection Products team focusing on our Emergency Protection Programs. Our programs provide essential peace of mind through services like roadside assistance, emergency travel and medical assistance, and specialized insurance-adjacent products. You will spend your internship at the intersection of project management, account growth, and financial analysis, learning how to scale high-value service programs while maintaining healthy margins and a balanced portfolio of products and services. What You'll Do: 1. Project & Program Management Support the rollout and optimization of protection service offerings (e.g., roadside, travel, or medical assistance products). Track program implementation milestones to ensure service delivery meets contractual obligations and internal quality standards. Coordinate between cross-functional teamsincluding operations, legal, and marketingto ensure a seamless customer experience. Identify operational bottlenecks and propose data-driven solutions to improve service efficiency. 2. Account Management & Growth Assist in managing relationships and invoicing of corporate partners, underwriters, and service vendors. Prepare for and participate in client business reviews, focusing on program performance and "voice of the customer" feedback. Research market trends to identify new features or service enhancements that could drive program growth and competitive advantage. 3. Financial Management & P&L Training Work closely with leadership to understand the mechanics of the Protection Program fee structures, service costs, and loss ratios. Assist in the monthly financial reporting process, analyzing revenue vs. expenses to ensure programs are hitting profitability targets. Help build financial models and business cases for new program launches or pricing adjustments. Monitor Key Performance Indicators (KPIs) such as attachment rates, claim/service utilization, and cost-per-incident. What You'll Need to Have for the Role: Required: Currently pursuing a Master's degree (MBA, Finance, Business Management, or a related field). Excellent project management skills; ability to juggle multiple deadlines in a fast-paced environment. Strong analytical skills High level of professionalism suitable for client-facing account management. Proficiency with Microsoft Office product suite Preferred: Interest or experience in insurance, fintech, or membership-based business models. A "business owner" mindsetyou are naturally curious about how a company makes money and stays profitable. Pay Range: In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Created: 2026-03-04