Guest Services Rep./Night Audit Hotel Ziggy in West ...

Guest Services Representative/Night Audit Salary Range: $20.72 To $24.71 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative/Night Audit for the Hotel Ziggy in West Hollywood, CA. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Responsibilities: Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints. Answer telephone promptly and properly being polite, courteous, and friendly. Be friendly, thorough, accurate and efficient in taking reservations. Be friendly, thorough, accurate and efficient in performing check-ins. Be friendly, thorough, accurate and efficient in performing check-outs. Assist guests with luggage upon their arrival to and departure from the hotel. Use the guests' names. Be knowledgeable and helpful about the local area, the hotel and hotel services. Handle messages, wake-up calls, mail, and faxes properly. Assist guests' with laundry/dry cleaning needs. Know of incoming VIPs. Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manager. Be an enthusiastic, helpful and positive member of the team. Be professional, responsible and mature in conduct and behavior. Be understanding of, encouraging to and friendly with all co-workers. Be self-motivated and use time wisely. Maintain open line of communications with each department. Communicate pertinent information. Respond positively to new ideas. Openly accept critical/developmental feedback. Maintain effective communication through the use of meetings, log books and bulletins. Be available to help other departments in emergency situations. Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills: Properly handle and account for keys. Be knowledgeable of policies regarding emergency procedures and security concerns. Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available. Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items. Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets. Have full understanding of franchise honors program. Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers. Identifies and records special billing instructions and notifies accounting. Completes shift closing accurately by getting appropriate approval signatures and authorization codes. Adheres to hotel policies regarding the use of cash banks. Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Minimum of one (1) year of front desk experience in the hospitality industry. Skills: The required skill of night audit is essential for accurately reconciling daily financial transactions and preparing reports that inform management decisions, ensuring the hotel's financial integrity. Strong communication skills are used daily to interact with guests, address their needs, and resolve any issues promptly, contributing to a positive guest experience. Proficiency with property management systems enables efficient handling of reservations, check-ins, and check-outs, streamlining front desk operations during overnight hours. Preferred skills such as familiarity with POS software and additional languages enhance the ability to serve a diverse clientele and support various hotel departments. Overall, these skills combine to create a seamless, professional, and guest-focused environment during the critical overnight shift. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Created: 2026-03-04