Director - Business Transformation

Role Overview:The Enterprise Change team provides transformation and end-to-end business process engineering capabilities to the firm, focused on redefining how we deliver for our customers, our people and the enterprise, driving growth and efficiency. The role helps business/function teams to identify a path to achieve their business objectives by optimizing and rethinking processes, embedding the latest technology, and designing a future state for the area/function that is based on the art of the possible.Key Responsibilities - What You'll Lead Deliver enterprise transformation and business process redesign initiatives that materially improve outcomes and simplify how work gets done. Partner with business, operations, and technology leaders to define future state processes using data, digital, automation, and AI. Baseline current state journeys and design both near term and strategic future state. Build business cases, implementation roadmaps, and sequencing plans aligned to enterprise priorities. Ensure sustainability of the work through measurement, management routines and capability building Develop executive stakeholder materials and stories for decision and adoption. Craft simple, compelling executive level presentations to support decisions and drive adoption level. Ensure long term sustainability through measurement, management routines, and capability term sustainability through measurement, management routines, and capability. Candidate Profile - Who You AreRequired Skills: 10-12+ years in operational excellence, process reengineering, Lean, or largescale transformation. 5-7 years of experience leading projects, initiatives, or engagements. Strategic thinker with strong analytical and problem-solving skills solving skills. Experience working with senior level executives (ex: SVP, Managing Director/Partner Level, or above) on transformation initiatives. Fluent in modern technology, AI, and data driven decision making. Ability to work across and break down organizational silos (end-to-end enterprise mindset) within one organization as well as across geographies. Curious, bold, and comfortable navigating ambiguity and competing priorities. Commercially minded-balancing customer needs, business outcomes, and operational realities. Strong communicator and trusted advisor with the ability to simplify complexity and build alignment. Preferred Skills: Practical experience with design-leading and experience design. Experience working as a consultant or consultancy. Lean Six-Sigma experience or equivalent working on tech solutions. Experience in the financial services or insurance industry. Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at . This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.

Created: 2026-03-04