Receptionist

Front Office Specialist Job Description ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO1.     Greeting all patients in a kind, enthusiastic, and helpful manner.2.     Instruct patients to sign upon arrival and obtain any information as required.3.     Inform patients upon arrival of any delay and the time involved.4.     Maintain communication with the clinical area to maintain appropriate patient flow.5.     Copy/scan and verify patients insurance and ID cards.6.     Check patients medical record against the presented insurance card for accuracy.7.     Confirm with patience regarding the need for a referral.8.     Verify current signature on file and obtain updated signature as needed.9.     Place patient documents in appropriate file for patient visit.10. Organize new patient charts two days prior to visit.11. Schedule appointments and medical tests as needed.12. Provide back-up coverage for telephones.13. Obtain patient encounter form, collect any co-payment due and schedule next needed appointment.14. Schedule appropriate X-ray studies, lab work, referrals to other physicians offices.15. Review any laboratory work that needs to be done prior to any X-ray and schedule accordingly.16. Answer all incoming calls in a prompt and courteous manner, transfer calls as needed.17. Enter new patient demographics as needed.18. Notify clinical area of any patient call informing the practice of a delay in their arrival.19. Rotate late days with the front office staff to assist physician and patient.20. Assist with new patient chart completion as needed.21. Provide relief for various positions as needed.22. Review instructions with patients for follow-up appointments.23. Process faxes throughout the day.24. Process drops off.25. Other duties, as assigned.JOB REQUIREMENTS:Education:      High School Diploma or equivalentExperience:      Previous telephone and customer service experience      Previous medical office experience.REPORTS TO: Office Manager, Administrator, Physician  PHYSICAL REQUIREMENTS:      Computer entry requires dexterity.      Reaching overhead to retrieve records and supplies.      Bending and lifting up to 50 pounds.      Speaking, hearing and responding to callers, patients, visitors and other employees.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents.   I understand that as operational needs change, my job responsibilities may be adjusted as needed. recblid 918gqblm5yc5wv8pu2jxv2fvl42ami

Created: 2026-03-04