Planning & Business Analysis Intern

Planning & Business Analysis Intern We are seeking a high-performing Planning & Business Analysis Intern to support the Strategy & Operations team within Proofpoint's Customer Office. This team drives transformation and operational excellence across Customer Success, Renewals, Support, and Managed & Professional Services. This individual will work closely with the Head of Strategy & Transformation and cross-functional leaders to analyze data, evaluate new investment opportunities, and assess the performance of post-sale programs. This is a high-impact, highly analytical role designed for a candidate who wants hands-on exposure to SaaS post-sale strategy, customer analytics, and operational planning. This role reports to the Senior Director, Strategy & Operations, Customer Office. You will own and/or support 1-2 top priority initiatives that will fall in one of the following categories: 1. Strategic Analysis Conduct structured analysis to inform strategic decisions across Customer Success, Renewals, Support, and Services. Analyze customer segmentation, churn trends, renewal performance, services attach rates, and expansion opportunities. Support development of investment cases (e.g., incremental CSM coverage, automation, digital programs) including ROI modeling. Synthesize findings into executive-ready materials with clear insights and recommendations. Perform targeted deep dives into key performance drivers across post-sale functions. 2. Planning & Financial Modeling Support annual planning and quarterly business review analysis. Assist in building capacity models for Customer Success, Support, and Services teams. Partner with Finance to align headcount models and revenue assumptions. Develop scenario models to evaluate growth, retention, and productivity initiatives. In parallel, you may also support some of the recurring weekly operational rhythms. 3. Business Operations & Performance Management Support preparation of monthly and quarterly performance reviews. Analyze KPIs across the Customer Office and identify trends, risks, and opportunities. Partner with Business Intelligence to refine dashboards and reporting. Help improve data quality and consistency across systems (Salesforce, Clari, BI tools). By the end of the internship, you will produce high-value output and these type of deliverables: A strategic analysis project with executive presentation A financial or capacity model used for planning decisions KPI dashboard enhancements or performance insights What You Bring Currently enrolled in a top-tier MBA or related Masters program 36 years of prior experience in consulting, corporate strategy, operations, finance / banking Strong analytical and financial modeling skills (advanced Excel required) Experience working with large datasets and translating analysis into insights. Comfort building executive-level presentations. Experience and/or interest in SaaS, Customer Success, GTM strategy, and post-sale operations. Strong communication skills and ability to work cross-functionally. Self-starter mindset with ability to work independently in a fast-paced environment. What You'll Gain Direct exposure to executive-level decision making. Deep experience in SaaS post-sale strategy and operations. Hands-on ownership of a high-impact strategic initiative. Mentorship from senior strategy and customer leaders. Visibility across Finance, Operations, and Customer leadership teams. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Created: 2026-03-04