Customer Success Account Manager

Customer Success Account Manager WSI is a leader in logistics and supply chain solutions, committed to delivering exceptional customer experiences through seamless operations, compliance, and technology-driven integrations. We are seeking a Customer Success Account Manager to lead and optimize our customer journey, driving retention, satisfaction, and long-term partnerships. The Customer Success Account Manager will serve as the primary point of contact for assigned customers, ensuring a seamless and high-quality experience throughout the customer lifecycle. This role is responsible for nurturing relationships, resolving issues, supporting integration and compliance efforts, and maximizing customer satisfaction and retention. Duties and Accountabilities: Own the day-to-day relationship and performance management for assigned customer accounts. Be the customer advocate, work with operations, IT, and support teams to resolve issues quickly and effectively. Assist with onboarding new customers by supporting the setup, training, and early adoption phases. Monitor customer activity, health, and satisfaction to identify risks and proactively mitigate churn. Support retail compliance initiatives by ensuring customers are aware of and aligned with requirements. Facilitate communication and coordination for enhancement requests and process improvements. Prepare and deliver regular account updates and performance reviews to customers. Track and maintain customer data, contract renewals, and documentation in CRM or relevant systems. Identify upsell and cross-sell opportunities in collaboration with leadership. Required Knowledge, Skills, and Abilities: 24 years of experience in account management, preferably in logistics, fulfillment, or ecommerce. Strong interpersonal and relationship-building skills. Ability to manage multiple priorities and customers simultaneously. Experience supporting customer onboarding and technical or operational integrations is a plus. Excellent written and verbal communication skills. Comfortable using CRM tools and generating reports for customer performance. Self-motivated, detail-oriented, and collaborative. Preferred Education and Experience: Experience in a 3PL, WMS, OMS, or TMS environment. Strong problem-solving skills and ability to work independently and as part of a team. Excellent communication skills and ability to collaborate with various stakeholders. Physical Capabilities and Requirements: Travel in a car and an airplane 15% of the time. Ability to sit for extended periods within an office environment. Ability to use hands and fingers for computer keyboarding, and answer phone calls. Ability to communicate via the telephone using speaking and hearing skills. Benefits and Total Rewards: Competitive wages, and opportunities for advancement. Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available. Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans. Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay. Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing. Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoes, and Safety Glasses Reimbursement. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04