IT Customer Service

IT Customer Service Representative RCC Business IT provides cutting-edge technology solutions that help organizations thrive. We're known for our reliability, innovation, and commitment to exceptional customer service. Join a team where your work truly supports business success. About the Role We're looking for a detail-oriented IT Customer Service Representative to coordinate service requests and ensure our clients receive outstanding support. You'll serve as a communication hub between customers and our IT team, helping keep operations smooth, responsive, and client-focused. What You'll Do Coordinate and schedule IT service requests from multiple channels (phone, email, tickets, alerts). Serve as the main point of contact between clients and technicians, ensuring timely communication and resolutions. Manage and update the Dispatch Board to prioritize and track service orders. Monitor and maintain service orders, time tracking, and client documentation. Follow up with clients after service completion to confirm satisfaction. Support inventory coordination, purchasing requests, and process documentation. What You Bring High school diploma or equivalent (Associate's or Bachelor's preferred). Experience in customer service or administrative support (IT industry a plus). Strong communication, organization, and multitasking skills. Basic understanding of IT concepts and Microsoft Office proficiency. Why You'll Love Working Here Competitive pay and benefits package. Professional growth and advancement opportunities. Supportive, collaborative work environment. Be part of a company that values innovation and customer success.

Created: 2026-03-04