Fixed Operations Analyst

Fixed Operations Analyst We are seeking a highly analytical and detail-oriented Fixed Operations Analyst to join our team. In this role, you will be responsible for delivering data-driven insights that drive performance across our fixed operations departments including service, parts, and body shop. You will leverage your Qlik expertise to build, manage, and maintain enterprise-level dashboards and reporting solutions that empower leadership to make informed decisions. Key responsibilities include: Design, develop, and deploy Qlik Sense and QlikView applications from the ground up, including data modeling, scripting, and front-end visualization. Manage the full Qlik environment: server administration, user access controls, security rules, licensing, and performance optimization. Serve as the internal Qlik subject matter expert, providing guidance and training to stakeholders and business users. Analyze fixed operations KPIs including effective labor rate (ELR), parts gross profit, technician productivity, and customer pay vs. warranty performance. Develop standardized reporting packages and ad hoc analytical outputs for department heads and executive leadership. Collaborate with fixed ops managers to identify data gaps and implement process improvements backed by data insights. Monitor data pipeline integrity and troubleshoot ETL issues, ensuring the accuracy and timeliness of all reports. Maintain data governance documentation, including data dictionaries, source mapping, and refresh schedules. Partner with IT to ensure seamless integration between Qlik and source systems such as DMS platforms (e.g., CDK, Reynolds & Reynolds, Dealertrack). Track and report on departmental trends, flagging anomalies and providing actionable recommendations. What we offer includes: Competitive base salary commensurate with experience. Comprehensive health, dental, and vision insurance. 401(k) with company match. Generous PTO and paid holidays. Ongoing professional development and Qlik certification support. A collaborative, data-forward culture that values innovation and continuous improvement. Required qualifications include: 2+ years of hands-on experience with Qlik Sense and/or QlikView, including end-to-end application development. Demonstrated experience in Qlik server setup, configuration, and ongoing environment management. Proficiency in QlikView/Qlik Sense scripting (load scripts, set analysis, aggr functions, etc.). Strong understanding of fixed operations within an automotive dealership or similar environment. Experience with data modeling, ETL processes, and connecting to multiple data sources (SQL, Excel, ODBC, REST APIs). Solid analytical and problem-solving skills with the ability to translate complex data into clear business narratives. Advanced proficiency in Microsoft Excel and working knowledge of SQL. Excellent verbal and written communication skills; comfortable presenting to senior leadership. Preferred qualifications include: Qlik Sense or QlikView certification (Business Analyst, Data Architect, or System Administrator). Experience with automotive DMS systems (CDK Global, Reynolds & Reynolds, Dealertrack). Familiarity with Qlik NPrinting for automated report distribution. Background in service operations, parts management, or dealer group analytics. Experience with cloud platforms (AWS, Azure) and modern data warehousing concepts.

Created: 2026-03-04