Quality Assurance Analyst

Join Sedgwick and be part of a mission that makes a meaningful impact on people's lives. With over 33,000 dedicated colleagues, we provide support for individuals facing unexpected challenges every day. At Sedgwick, you'll have the opportunity to advance your career while enjoying a culture that values care and work-life balance. Discover limitless possibilities for your professional growth. Recognized by Newsweek as one of America's Greatest Workplaces, and certified as a Great Place to Work®, Sedgwick consistently ranks among Fortune's Best Workplaces in Financial Services & Insurance. Position: Quality Assurance Analyst PRIMARY PURPOSE: To ensure the highest quality of data and performance of investigative service partners and internal teams through meticulous quality audits of case files or client records, thereby guaranteeing exceptional service delivery and compliance. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Regularly assess internal, client, or vendor case files for accuracy, consistency, and adherence to service level agreements. Identify trends and recommend opportunities for enhancing service efficiency and quality. Collaborate with stakeholders to ensure all critical data elements, such as client demographics and performance guarantees, are accurately documented in our client relationship management system. Compile and present audit results for managerial review. Contribute audit findings to quarterly stewardship reports. Track ongoing action items and project plans in collaboration with relevant stakeholders. Update vendor resources in the mapping program. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Perform other duties as assigned. Support the organization's quality initiatives. QUALIFICATIONS Education & Licensing: Preferred candidate will hold a Bachelor's degree from an accredited institution. Experience: Minimum of four (4) years of investigative experience or an equivalent combination of education and experience required. Skills & Knowledge: Excellent oral and written communication abilities. Proficient in Microsoft Office and other PC applications. Strong analytical and interpretive skills. Exceptional organizational capabilities. Ability to work autonomously or collaboratively within a team. Capability to meet or exceed established performance competencies. WORK ENVIRONMENT Consideration will be given to reasonable accommodations when applicable. Mental: Strong conceptual thinking abilities, excellent judgment, troubleshooting, problem solving, power to manage work-related stress, ability to prioritize multiple tasks, and meet deadlines. Physical: Computer keyboarding and travel as necessary. Auditory/Visual: Capable of hearing, vision, and speech communication. These statements aim to portray the general nature and level of work performed by colleagues in this role and are not intended to be an exhaustive list of responsibilities. Management retains the right to modify job duties at any time. Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace. If you’re excited about this position but don’t meet all the qualifications, we encourage you to apply regardless. Sedgwick is committed to building a diverse, equitable, and inclusive environment and values the unique skills and experiences every candidate brings. Sedgwick, the leading worldwide partner in risk and claims administration, empowers clients to navigate unexpected challenges. Our expertise, alongside advanced AI technology, sets us apart in claims administration, loss adjusting, benefits administration, and product recall. With a global workforce of over 33,000 and a client base of 10,000 across 80 countries, Sedgwick offers unmatched perspectives, compassion, and solutions in a rapidly evolving risk landscape.

Created: 2026-03-04