HR & Operations Administrator

HR & Operations Administrator Reports To: VP of Operations and HR Director Location: Support Center with occasional travel to restaurant locations Status: Full-Time Position Summary The HR & Operations Administrator provides critical administrative and human resources support to the Support Center, restaurant operations, and executive leadership. This role is split approximately 50% HR administration and 50% Operations/Executive support, serving as a key liaison between corporate leadership. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable handling sensitive and confidential information in a fast-paced, multi-unit restaurant environment. Key Responsibilities Human Resources Administration (Approximately 50%) Perform a wide range of HR administrative and project-related tasks supporting recruitment, onboarding, benefits, compliance, and employee relations Maintain and file personnel files, HR paperwork, and employee records Support HRIS administration, including system troubleshooting, password resets, data maintenance, and user support Collaborate with the HR Director to enroll new hires in benefits, support benefits communication, and maintain ACA compliance Conduct HR audits across recruitment, onboarding, benefits, compliance, and employee relations to identify process improvement opportunities Assist with employee relations matters and partner with operations leadership as needed Process HR paperwork for new stores and support new store openings Manage birthday and anniversary cards for all employees Operations & Executive Administrative Support (Approximately 50%) Executive & Office Support Provide direct administrative support to the VP of Operations Schedule, facilitate, and take minutes during meetings Manage meeting calendars, agendas, correspondence, and sensitive/confidential communications Office & Restaurant Support Coordinate and support Monthly General Manager meetings in partnership with the VP of Operations Print, laminate, copy, fax, and scan documents and restaurant signage Education Associate's Degree required Bachelor's Degree preferred HR coursework or certification a plus Experience & Qualifications 5+ years of progressive HR or administrative experience, preferably within retail, restaurant, or multi-unit QSR environments Proven ability to manage complex administrative responsibilities and support senior leadership Strong understanding of HR administrative processes and employee lifecycle support Exceptional organizational, proofreading, written, and verbal communication skills Demonstrated ability to anticipate leadership needs and prioritize requests effectively High level of discretion with confidential and sensitive information Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience creating presentations for leadership Detail-oriented self-starter with strong time management and multitasking skills Ability to work independently with minimal supervision and collaborate effectively in a team environment Professional, friendly demeanor in a fast-paced environment Valid driver's license and willingness to travel to restaurant locations occasionally Core Competencies Organization & Attention to Detail Confidentiality & Professional Judgment Communication & Relationship Management Problem Solving & Process Improvement Time Management & Prioritization Executive & HR Administrative Support

Created: 2026-03-04