Implementation Manager

Campfire.You Implementation Specialist As a full-time member of our Customer Experience team, you will play a critical role in driving adoption for Campfire.You will work closely with new customers to understand their accounting software needs, configure the software accordingly, and provide pre-go-live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role. Position Overview: - Lead the Campfire implementation process for new customers, from kickoff to full go-live. - Manage the migration of customer data from their previous accounting software based on client requirements - Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software. - Serve as the primary point of contact for assigned accounts, for the implementation period. - Collaborate with product and engineering teams to communicate customer bugs and feature requests. - Develop and maintain implementation best practices and documentation. Experience: - 5+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role. - Bonus: at least 1 year of experience in an implementation, solutions, or customer success role - Strong technical aptitude and ability to quickly learn new software platforms - Intermediate-level Microsoft Excel/Google Sheets skills - Bachelor's degree or equivalent experience in a relevant field Personal Attributes: - Highly proactive, adaptable, and capable of working in a fast-paced environment. - Excellent attention to detail and ability to work under tight deadlines. - Exceptional communication and interpersonal skills. - Problem-solving mindset with the ability to translate customer needs into practical solutions - A growth mindset with a focus on continuous improvement.

Created: 2026-03-04