Business Professional - State Relations Specialist - ...

State Relations Specialist As our new State Relations Specialist, you will support the product line that helps enable our customers to live their financial best. You will play a key role on the team by harvesting the data they need to efficiently get their jobs done. And the best thing, no two days are the same, as internal and external partners, along with the states we work with, all do their work differently. This allows you to learn every single day and become an expert in the various processes our partners employ, in order to help the Operations team to improve our own support model. What you'll do: Receive, review and process incoming WOTC Employer Representative Declaration data in various mediums to ensure completeness and route to the State Workforce Agencies and Department of Labor in a timely manner to secure potential tax credits Lead continuous improvement events resulting in employee skill, knowledge development, and performance improvement Contribute to the development and maintenance of operational procedures to meet timely and high-quality deliverables Establish, monitor, and report on operation/production issues, business improvement opportunities, and operational achievements Understand and transition between data entry and verification tasks using standard verification processes Demonstrate proficiency in adopting new tasks, workflows, or products Perform document review and audit. Set up related data for new clients Utilize experience and expertise to provide insights to operations leadership Operate a diverse range of tasks, moving between processes with the guidance of management Validate/complete/document requested data through phone, fax or email contact Ensure Workflow is running and Employer Representative Declarations/Certifications/Rejections are in the system. Research and analyze data and metrics for special projects as assigned by management, including performing root cause analysis Perform clerical, phone, operational or manual work Identify and solve problems that occur within scope of work Effectively process escalated or rushed tasks Provide timely and professional communication to supervisors and management Demonstrate an ability to prioritize tasks appropriately Proactively seeks new assignments to enhance skill set and knowledge base Has already or has demonstrated the ability to gain an understanding of Equifax's operational objectives and product offerings Accept stretch assignments provided by management that include but are not limited to report generation, training, development of documentation for training/education/best-practices, etc. Competencies/Skills: Strong emphasis on collaboration and team building Ability to perform multiple tasks at the same time Ability to respond quickly to unexpected changes Ability to deal with people in a professional and courteous manner Experienced with Microsoft Office platform (Word, Outlook, and Excel) Experienced with GSuite (Documents and Sheets) Experienced with Adobe Pro products Creative problem resolution skills utilizing established options Ability to interact in written and oral form with supervisors/management and peers to communicate moderately complex information Excellent analytical skills, problem solving and decision making abilities Excellent Customer Service skills Excellent interpersonal, oral and written communication skills Ability to work autonomously, but follows instructions and guidance well High level of organization and multi-tasking abilities Ability to handle a high volume of work and work under deadlines High level of professionalism within the workplace Self-motivated with high level of initiative Relies on experience and judgment to plan and accomplish goals What experience you need: You hold a Bachelor's degree or you have an equivalent combination of education and related professional experience Minimum of 1 - 2 years of office experience You are proficient in data entry and have relatable software experience What could set you apart: Knowledge of G Suite and Adobe Pro products Strong organizational skills You have excellent verbal and written interpersonal skills, demonstrating an ability to support our partners with their questions and technical needs We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Function: Fulfillment / Operations Managing ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts. Serving as the prime point of contact to the client(s) regarding overall and day-to-day service delivery. Client satisfaction with service delivery. Establishing programs and maintaining quality standards of existing products and services. Job Family: Client Service / Production Provides post sales client facing service support including delivery of product or services outlined within client contracts. Serves as the first point of contact for account for service, information and data requests. Acts as the primary fulfillment/service provider to organization's clients. Sets production schedule required to meet demand while ensuring maximum quality, quantity and efficiency. Band: Production and Support Band Performs clerical, administrative, technical, operational, or manual work Typically requires vocational training, apprenticeships or the equivalent experience Performs duties according to established procedures

Created: 2026-03-04