CloudOps Specialist

CloudOps Engineer Location: In-Office/Hybrid About the Role TechnoMile is seeking a CloudOps Engineer to operate, secure, and continuously improve our AWS GovCloud environments. This role combines hands-on cloud operations with a Tier 3 support and escalation function, supporting mission-critical, compliance-driven production systems. The CloudOps Engineer serves as a senior technical escalation point for complex infrastructure and platform issues, while also contributing to automation, infrastructure as code, and operational maturity. This role is ideal for engineers with a background spanning advanced cloud support, GovCloud operations, and regulated environments, including FedRAMP-aligned workloads. What You'll Do Cloud Operations & GovCloud Ownership Operate and maintain AWS GovCloud production environments, ensuring availability, performance, and security. Manage core AWS services including VPC, EC2, ALB/NLB, RDS, S3, IAM, CloudWatch, and CloudTrail. Support regulated cloud environments, ensuring adherence to security controls, logging, and audit requirements. Partner with Security and Compliance teams on FedRAMP-aligned controls, investigations, and evidence support. Tier 3 Support & Incident Response Act as a Tier 3 escalation point for complex infrastructure and platform issues originating from Support, DevOps, or Engineering. Lead production incident response, including troubleshooting, mitigation, root cause analysis, and long-term remediation. Support large-scale deployments and operational changes in production environments. Participate in on-call and incident response rotations as required. Automation & Infrastructure as Code Build, maintain, and improve Infrastructure as Code using Terraform and/or AWS CloudFormation. Develop automation using Python and Bash to reduce manual operational effort. Support and improve CI/CD pipelines and deployment workflows in collaboration with DevOps teams. Contribute to standardization of environments and repeatable deployment patterns. Platform & Systems Operations Manage Linux-based systems and support Windows workloads where applicable. Support containerized workloads using ECS/EKS and Kubernetes. Implement and maintain monitoring, alerting, and centralized logging solutions. Contribute to operational documentation, runbooks, and standard operating procedures. Assist with capacity planning, cost optimization, and cloud governance initiatives. Required Qualifications 4+ years of experience in Cloud Operations, Cloud Engineering, DevOps, or advanced Infrastructure Support roles. Hands-on AWS GovCloud experience supporting production systems. Demonstrated experience acting in a Tier 3 or senior escalation role. Strong understanding of AWS networking, IAM, and security best practices. Experience with Terraform and/or CloudFormation. Proficiency with Linux operating systems. Experience supporting environments with strict security and compliance requirements. Strong troubleshooting, incident management, and communication skills. US Citizenship is required Preferred Qualifications Experience supporting FedRAMP, SOC 2, CMMC, or DoD-aligned environments. Prior work in government or defense-adjacent cloud environments. Experience with Kubernetes, ECS/EKS, or container orchestration platforms. Familiarity with CI/CD tooling and pipeline architecture. Experience with centralized logging, SIEM, or security tooling. Exposure to Azure in addition to AWS (secondary). Who We Are TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients: Optimize business development and sales processes. Streamline and de-risk contract management. Unlock the value of public and private data for a competitive advantage. Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors. Our Culture Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities. Innovative. We embrace challenges and develop solutions others cannot. Flexible. Remote, hybrid, and in-office options support your best work. Global. With teams across the U.S. and India, we collaborate worldwide with one mission.

Created: 2026-03-04