Quality Assurance Coordinator

General Statement of Duties Performs professional management duties involving agency planning and designing of systems; collecting and analyze data for monitoring and compliance and for reporting; does related work as required. Closing Date: This position closes on Monday, March 16, 2026. Essential Duties Must be willing to collaborate and work well with others in a 24/7 operation of Emergency Communications Must have strong communication and interpersonal skills Reviews Police, Fire, and EMS calls for service to ensure compliance with policies, procedures, and legal requirements Evaluates call-taker and dispatcher performance for accuracy, professionalism, and protocol adherence Identifies performance trends to provide feedback to staff and collaborates with training section on corrective actions and training needs Supports development and revision of policies, procedures, and call-handling standards Maintains accurate, confidential QA records and supports continuous quality improvement initiatives Good knowledge of techniques in planning, management, and statistical work, and familiarity with forecasting techniques Ability to establish and maintain effective working relationships with staff Ability to work with a high degree of independence and to organize work to meet deadlines; familiarity with and ability to use a personal computer. Must be willing to assist with other duties as assigned Good knowledge of techniques in planning, management, and statistical work, and familiarity with forecasting techniques; ability to systematically compile data and to interpret and report findings; ability to establish and maintain effective working relationships with staff and governmental representatives; proven ability to communicate effectively orally and in writing; ability to work with a high degree of independence and to organize work to meet deadlines; familiarity with and ability to use a personal computer. Minimum Qualifications Possession of a bachelor's degree and one (1) year of work experience related to the program or services to which assigned; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Additional Information A police criminal background check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee. How To Apply You apply for positions with Henrico County general government through our online applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though or click on the Jobs link in the upper right-hand corner of our main County page at Closing Date: This position closes on Monday, March 16, 2026. Minimum Salary 68759.71 Maximum Salary 126486.72 Currency USD Main Organization General Government General Government Employment Status Permanent Fulltime Permanent Full-time Amount of Travel Work At Home

Created: 2026-03-04