Clinical Operations Associate

About UsHappy Health is a one-stop comprehensive sleep medicine platform. In just 5 days, patients can get an FDA-approved sleep test (on Happy Ring), see a Sleep Medicine provider, and begin personalized care all from the comfort of their own home.Happy Ring is an FDA approved medical device that combines proprietary, next-gen biometric sensors and generative AI to deliver industry-leading accuracy. Whether youre diagnosing a sleep condition or monitoring health at home, precision healthcare begins with better dataJob Description:Happy Health is seeking a detail-oriented Clinical Operations Associate to support our clinical team. In this role, you'll ensure seamless patient care by managing the full lifecycle of patient appointments, from chart preparation to post-visit order fulfillment, while collaborating across Operations, Clinical, and Insurance teams to drive Happy Health's mission forward.Responsibilities:Prepare and maintain accurate patient charts before and after clinician appointments, ensuring clinicians have everything they need for exceptional care deliveryProcess and coordinate timely orders for Home Sleep Tests, CPAP machines and equipment, Oral Appliance Therapy, and other clinical necessities to support patient therapiesServe as point of contact for patient inquiries through CRM (Tellescope), providing clear and professional guidancePartner closely with Care Coordinators to eliminate friction points and ensure patients experience smooth, supported transitions as they begin CPAP or Oral Appliance TherapyProcess refill requestsPartner with insurance and credentialing teams to streamline administrative processes and collect payment, as neededManage incoming and outgoing faxes through Happy Healths EHR (Healthie)Other duties as assignedQualifications:Strong attention to detailExcellent communication skills with a focus on thorough explanations through email, text, and phone callsAbility to build rapport with patients remotely Strong customer service experienceSelf-motivated with strong time management and organizational skillsRequirements: 2 years of experience working in a physician practice settingMust reside in the United StatesHappy Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. recblid rpkon5lq43r0ghdc1b4ebr4qk6ebmd

Created: 2026-03-04