Follow-Up & Collections

Hiring a Follow-Up & Collections Specialist in Tempe, AZ! Schedule: M-F 7-4 PM or 8-5 PM Salary Range: $48,000 - $60,000 annually $7,500 sign on bonus Performance bonuses (about $6,500 a year) $63 weekly reimbursement to DoorDash Day to day: Manage patient accounts from resubmission to final resolution, ensuring accurate balances and contract compliance. Research and resolve denials, draft appeals, and escalate accounts as needed. Follow up with payers to secure timely reimbursement and resolve underpayments. Review EOBs to confirm payment accuracy and patient responsibility. Analyze trends in denials and collections; report findings and suggest improvements. Conduct account reviews including secondary billing, contractual adjustments, and coverage verification. Handle patient calls for collections, payment plans, and financial assistance. Draft and manage correspondence with patients and payers; determine next actions. Maintain knowledge of payer rules, CMS guidelines, insurance regulations, and billing codes. Serve as a resource and trainer for billing staff; support complex issue resolution. Organize work to meet productivity goals and collaborate with internal and external stakeholders. Support compliance with company billing policies, safety programs, and quality initiatives. Perform additional duties as assigned. Must Have Qualifications: High school diploma or GED equivalent 5+ years medical collections experience Knowledge of general office procedures and office equipment Proficiency with PC, Microsoft Office (Word, Excel), and medical billing software

Created: 2026-03-04