Front Office Coordinator - Medical Clinic

Front Office Coordinator Hope Clinic is seeking a dynamic and engaging professional to join our busy and growing medical clinic! The Front Office Coordinator is so much more than a receptionist - as the first point of contact for the medical clinic, this critical position performs a variety of administrative functions to ensure welcoming and efficient operations and a positive patient experience from the start. Primary duties include opening and closing the facility, greeting and processing patients upon arrival, training and supervising front desk volunteers, answering a multi-line phone system, scheduling appointments, and managing general patient flow within the clinic. Reporting to the Medical Clinic Manager, this part-time position is expected to work 28 hours per week. Position offers a generous amount of paid vacation and sick time in addition to a number of paid holidays, including the week between Christmas and New Years. Required Education and Experience: Minimum HS Diploma or GED Office experience required; clinical reception experience preferred Experience working with a diverse and public population Some supervisory experience desirable Experience working with and training volunteers preferred Required Competencies: Strong interpersonal and communication skills to effectively interact with a diverse population of patients, volunteers, and clinicians Ability to work patiently with guests and patients with limited English proficiency Calm, patient, and friendly demeanor to consistently ensure a welcoming environment Dependable and reliable, including consistent attendance and punctuality Detail oriented with strong initiative and problem-solving skills Intermediate to strong computer proficiency and ability to learn new software systems Excellent time management and organizational skills Ability to work collaboratively with program staff across Hope Clinic to support care team initiatives and integration Essential Functions (List is not exhaustive): Responsible for clinic opening and closing Train reception and front office volunteers and supervise activities Patient reception and registration, including screening for appropriateness for walk-ins and redirecting patients when needed General patient preparation and end-to-end patient flow management including: Schedule preparation Adding forms to appointment cart Financial questionnaire coordination and updates Patient chart preparation Sticker green sheets Track NCNS and document in Practice Fusion Scanning all documents into Practice Fusion Assist patients with translation needs Schedule medication refills as needed Patient check-out Answering multi-line telephones Patient appointment confirmations Appointment scheduling onsite Assigning admin tasks to volunteers, ensuring completion of tasks by the end of their shift Verify that patient paperwork is fully completed with visit information/documents to ensure charts are complete at check out Maintenance of printed materials and forms, ensuring information is up to date and accurate Provide resource information to patients, volunteers, and visitors Ensure volunteer is trained to cover position in the event of absence Utilize Champs verifications system for all impending patients to determine Medicaid coverage Record and report on all no-call/no-show appointments Check all upcoming patients to verify if a financial questionnaire should be updated Why Hope Clinic? At Hope Clinic, we serve with excellence and compassion in Jesus' name. Join a collaborative, volunteer-driven team working to improve the health and well-being of our community through high-quality, totally free care. For immediate consideration, a cover letter detailing your specific interest in Hope Clinic must accompany resume. Hope Clinic is an equal opportunity employer. All qualified applicants are welcome to apply.

Created: 2026-03-04