Customer Service Professional-Couplings

Customer Services Professional - Couplings Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years. We're now hiring a talented Customer Services Professional for our team in Elgin, IL on a full-time basis. If you're eager for your next challenge, Flender is a great place to grow your career. Position Overview / Responsibilities Effectively handles a high-volume, fast-pace coupling business which includes, but is not limited to: Independently processes purchase orders in SAP, including commercial, technical clarification and confirmations to customers Manages the order process from end to end Communicates with customer all order and product related topics (incl. technical aspects to some extent, order tracking, invoices, proposal generation and others) Independently prepares, clarifies and presents basic technical and commercial proposals using SAP, as well as internal tools Coordinates with the factories regarding lead times, expediting options, freight and other order management topics Supports quote process during peak times and communicates more complex technical solutions with HQ. Takes responsibility in triaging the Couplings mailbox Coordinates internal processes related to the coupling business (e.g. drop-shipment routing, purchasing, stockroom, shipping, receiving clarifications) Initiates and supervises rush orders and expedite requests within the Elgin organization and with intracompany suppliers. Effectively handles and supervises serial project business in terms of order management Initiates and manages material returns Creates purchase requisitions for the coupling team where needed Generates stock and usage reports Supports the coupling team in a flexible and adequate way Implements process improvements for the product group to reduce manual efforts and improve the overall cost situation Required Knowledge / Education / Skills Communication skills for technical and commercial clarifications with customers. Intermediate knowledge of MS Office tools (Outlook, Excel, Word, PowerPoint). Capable of working with others in a team environment. Open and capable of analyzing and improving processes, business methods and / or technical components. Capable of independently managing tasks and setting realistic goals to achieve targets. Flender as an employer offers: Paid Time Off (18 Days) Paid Holidays Tuition Reimbursement Medical, Dental, Vision, Life Insurance Flexible Spending Account Health Savings Account 401k (6% Employer Match) Employee Assistance Program Your contact person(s) for this job posting is/are: AnnMarie Day

Created: 2026-03-04