Call Center Coordinator

Call Center Coordinator We are hiring a reliable and customer-focused Call Center Coordinator/311 Customer Experience Agent to handle high-volume inbound calls, emails, and service cases. This role requires strong communication, accurate documentation, and the ability to resolve customer concerns efficiently. The ideal candidate is comfortable working in a fast-paced contact center environment and collaborating with multiple departments. Responsibilities Handle inbound calls, emails, and service requests Identify customer needs and provide accurate solutions Document and escalate service requests following protocols Assist with call routing and forwarding as needed Maintain performance standards and customer service metrics Complete additional tasks as assigned Minimum Qualifications High school diploma or equivalent 2+ years of customer service/contact center experience 1+ year experience with CRM platforms 1+ year experience with Microsoft Office Strong English grammar, communication, and interpersonal skills Ability to multitask, prioritize, and follow detailed procedures Proficiency in navigating technical systems and ticketing tools Preferred Qualifications Associate degree 2+ years experience with Microsoft products Experience with ServiceNow (1+ year) Work Environment & Physical Requirements Onsite MondayFriday (40 hours/week) May require occasional after-hours, weekend, or holiday work Standard office environment; light lifting up to 20 lbs. Education: High school or equivalent (Required) Experience: Call Center: 2 years (Required) CRM software: 2 years (Required) Language: English (Required)

Created: 2026-03-04