Dispatch & Patient Coordination Specialist

Dispatch & Patient Coordination SpecialistFull-Time or Part-Time | Greater Houston AreaRole OverviewWe are seeking a highly organized Dispatcher & Patient Coordination Specialist to serve as the central point of contact between patients, facilities, and field technologists. This role directly impacts patient experience, technician efficiency, and revenue integrity.This position requires a service-first mindset. Physicians and facilities expect fast, frictionless execution we adapt to their workflows. Patients must feel informed, supported, and prioritized at all times.You will dispatch mobile diagnostic services, conduct patient pre-qualification, maintain disciplined documentation, and ensure proactive, closed-loop communication. Success requires strong follow-through, prioritization skills, and calm professionalism under pressure.Key ResponsibilitiesTriage incoming orders (fax, portal, email, phone)Accurately log all activity in Rapid RadAssign technologists based on location, modality, and urgencyCoordinate same-day and next-day appointments efficientlyConfirm appointments and set clear expectationsConduct outbound calls to gather demographics and scheduling detailsAssess exam readiness and escalate barriersVerify insurance using approved tools (Availity, Novitas)Maintain complete, real-time notes for every interactionProactively update facilities on scheduling issuesCoordinate closely with technologists and billing staffWhat Success Looks LikeOrders are accurate and rarely require reworkMissed exams are minimized through proactive follow-upTechnologists arrive informed and preparedDocumentation is complete and reliablePatients and facilities feel confident in our processQualifications2+ years in dispatch, scheduling, or healthcare coordinationStrong customer service mindsetExceptional attention to detail and documentation disciplineAbility to manage high call volumeStrong prioritization and time management skillsClear written and verbal communicationHigh accountability and follow-throughBilingual preferredScheduleShared weekend coverage required. Flexibility and reliability are essential. recblid w7n85zrbzwc65oohb6556zrvmv89oa

Created: 2026-03-04