Customer Account Negotiation Specialist

Title: Customer Account Negotiation Specialist Department: Relationship Management Team Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Join a Culture Like No Other! Are you ready to be part of a team that values collaboration, growth, and creating exceptional experiences for clients? At Wesley Financial Group, we're more than just a workplace - we're a community that thrives on innovation, support, and making a difference. We're looking for a Customer Account Negotiation Specialist to join our dynamic team. This role is at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes, all while ensuring an unparalleled customer experience. Why You'll Love Working Here:Comprehensive Benefits: Medical, Dental, and Vision Insurance.Secure Your Future: 401K with a generous company match.Time to Recharge: Generous PTO - start accruing from day one!Balanced Schedule: Enjoy great work-life harmony with a friendly Monday-Friday schedule.Celebrate & Connect: Participate in engaging company-wide events, team-building activities, and employee recognition programs.Onsite Perks: Access our fitness center, relax in team lounge areas, or enjoy food trucks and courtyard spaces.Growth & Coaching: Learn from industry professionals committed to your success.Diverse & Inclusive: We embrace what makes each team member unique! Your Role:Serve as the main point of contact for clients, facilitating clear communication and setting expectationsNegotiate effectively with clients and other contacts to achieve optimal outcomesHandle challenging client situations with strong de-escalation skillsEnsure timely submission of clients for release with accurate documentationDeliver exit packages promptly and with attention to detailManage a live call queue and team email inbox with responsiveness and professionalismMaintain thorough, accurate client records in SalesforceManage both existing and new client files collaboratively within the teamRespond to emails, calls, and client feedback within 24 hoursMaintain consistent professional communication via phone, email, and mail Key Skills and Proficiencies:Proven negotiation and conflict resolution skillsStrong de-escalation and problem-solving abilitiesResults driven and outcome focusedExcellent written and verbal communication skillsExceptional interpersonal skills and professionalismAbility to work independently and within a teamStrong time management and multi-tasking abilitiesFlexibility and adaptability in a fast-paced environmentHigh attention to detail and accuracyAbility to prioritize tasks and delegate when appropriateProficiency with Salesforce, Excel, Google Sheets, and Google WorkspacePrio r customer service experience is required minimum of 2 yrs Ready to Make a Difference? This is more than just a job - it's your chance to be part of something meaningful, in a workplace that values your unique talents and fosters your professional growth. Apply now and discover what makes Wesley Financial Group truly stand out. We can't wait to welcome you to the team! Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply. Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Compensation details: 50000 Yearly Salary PIa05556a87690-29400-39466398

Created: 2026-03-04