Customer Support Specialist I - ES Division-1

Customer Support Specialist The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages. Principle Responsibilities: Communicates with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval. Assists and provides support to internal and external customers. Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations. Maintains customer profiles and contract filing system. Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders. Research operational concerns, questions and discrepancies. Prepares and transmits reports and waste shipment summaries. Prepares manifests for mailing, scanning, or emailing. Processes memos, correspondence, reports and other documents. Reviews billing adjustments. Performs other related duties as assigned. Preferred Qualifications: To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests; have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile. Other CS skills include high level of professionalism and problem-solving ability. Pay Range: $21.75 to $29.92which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired. Rewarding Compensation and Benefits Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO) Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers' expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person.

Created: 2026-03-04