Help Desk Analyst 2 - Madison County, OH/onsite

Help Desk Analyst 2 Candidates will work onsite in Franklin or Madison County, OH 6+ Months Interviews will be onsite. Location TBD after candidate screening. Travel is required Job Description: Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions. • Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures. • Diagnoses, analyzes, and resolves issues for customers across multiple technological domains. • Interfaces with other platforms from both hardware and software perspectives. • Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation. • Responds verbally and in writing to questions and concerns. • Performs other duties as assigned. • Strong experience supporting Windows 11 • Experience with file server management, active directory, GPO settings.

Created: 2026-03-04