Customer Service Retention Representative

Position Overview Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's Retention Team. This role focuses on delivering exceptional customer service while developing strategies to maintain customer loyalty and satisfaction. Responsibilities Answer phones and emails promptly to assist customers with their inquiries. Respond to customer questions and concerns, ensuring a satisfactory resolution. Manage escalations effectively, ensuring issues are resolved in a timely manner. Develop and implement plans to retain customers, focusing on customer satisfaction and loyalty. Qualifications Previous experience in customer service and/or call center preferred Excellent communication skills, both verbal and written. Strong problem-solving skills and the ability to manage escalations effectively. Ability to work collaboratively within a team environment. Proficient in using email and phone systems to communicate with customers. Required Work Hours Monday through Friday - hours can be anywhere from 6:00am-4:30pm Benefits The position offers competitive pay at a rate of $22 per hour. For bilingual Spanish $23 per hour. Additional Details The Customer Service role in the Retention Team offers a unique opportunity to engage directly with customers, aiming to improve their experience and foster loyalty. The ideal candidate will be customer-focused and proactive in developing retention strategies.

Created: 2026-03-04