Collections Specialist - Customer Account Manager

Job Title: Collections Specialist (Customer Account Manager) - In Office Company: Lou Bachrodt Auto Group (JD Byrider Franchise) Location: Rockford, IL 61108 (In-Office) Job Type: Full-time Pay: $50,000-$60,000 per year (base + bonus, based on experience and performance) About the Role Lou Bachrodt Auto Group is hiring an in-office Collections Specialist to manage customer accounts, collect payments, and help customers stay on track. This role is for someone who can be firm, fair, and professional while delivering consistent follow-up and accurate documentation. If you've worked in collections, auto finance, rent-to-own, buy-here-pay-here, consumer lending, or high-volume account management , we want to talk to you. What You'll DoManage a portfolio of customer accounts and follow up on paymentsContact customers by phone, text, and email to secure payments and commitmentsSet and monitor payment arrangements within company guidelinesTake payments, update accounts, and document activity accurately in the systemPrioritize daily worklists by delinquency stage and urgencyUse approved skip-tracing methods to reconnect with customers when neededWork with internal teams to resolve account issues and improve outcomesFollow all compliance and privacy requirements What We're Looking For1+ year of collections experience (auto finance, rent-to-own, consumer finance, call center, etc.)Strong phone skills and confidence handling difficult conversationsOrganized, consistent follow-up, and strong attention to detailIntegrity and a compliance-first mindsetComfortable using CRM/accounting softwareBilingual (Spanish/English) is a plus What We OfferSupportive, on-the-job trainingMarket-leading pay + bonus opportunityPaid training and growth pathsStrong benefits package including:Health, Dental, VisionLife Insurance, Long-Term DisabilityAccident and Critical Illness coverage401(k) with company matchCompany provided benefits:Lou Bachrodt Paycheck Safety Net (Short-Term Disability)Paid Paternity LeaveEmployee Assistance ProgramPaid time off: Vacation, Sick, Holidays, BereavementDiscounts: Vehicle Purchase, Parts & ServiceCommunity focused: Salvation Army, Boys & Girls Club, Hope for Haitians, St. Elizabeth's Center, and more About Lou Bachrodt Auto Group Family-owned and operated since 1953 , serving the Greater Rockford community. Our mission is Best-in-Class experiences for both customers and associates, and we celebrate the diversity within our company and community. How to Apply Apply at Questions? Email collections, accounts receivable, auto finance, BHPH, rent-to-own, credit and collections, customer account manager, payment specialist, delinquency, skip tracing, call center collections. PI573f93c03967-29400-39851096

Created: 2026-03-04