Claims Trainee

Claims Trainee The Annuity Claims team is looking for an organized and driven individual to join the team as a Claims Trainee. In this position you will research, review and process incoming claims with accuracy and dedication. In doing so you are fulfilling the promise made to our policyholders and aiding beneficiaries during a difficult time, all while working in a team centered environment where your ideas can be shared. Job Responsibilities Researches and analyzes claim documentation thoroughly to determine pertinent details. Prepares well written communication to all clients, internal and external, and conveys simple to moderately complex information to all appropriate parties while maintaining a professional demeanor in all situations. Makes claim processing determinations based on knowledge, training, and experience and processes claims according to policy provisions and state regulations. Ensures that claim handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed. Maintains detailed files including all claim documents and correspondence. Interacts with customer service representatives, legal counsel, and other various departments to aid in claim handling. Performs other duties as assigned. Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines. Minimum Qualifications Bachelor's degree, or related experience Detail-oriented with strong analytical and time management skills Ability to multi-task in a fast-paced environment Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote, etc.) Ideal Qualifications Previous claims, or annuity related, experience is preferred Self-motivated team player who excels in a collaborative environment What to Expect Focused one-on-one meetings with your manager Ongoing opportunities for development and learning Working in a fast-paced environment with available flexible work schedules A place to grow your career in a culture that inspires, rewards and develops employees Small company feel with a focus on meeting customer's needs today and also well into the future Why Join Us At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community. MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.

Created: 2026-03-04