Director, Auto Total Loss

Director, Auto Total Loss Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. As a Director in Auto Total Loss, you will oversee the day-to-day operations and success of our "Total Loss" team. Understanding our business objectives and department goals, you make recommendations to set us up for success in the short and long term. You use your experience in collaboration to manage vendor partnerships and work with our Account Management team to build out strategy and products needed to grow business. Working with our Learning and Development team, you determine the content and training needs for new workflows, products, and vehicle type cross training. You are a performance and coaching fanatic, managing efficiency and quality of your team while driving improved performance for the organization. Being well versed in metrics, you leverage data to analyze the success of your decision making and report back outcomes. Responsibilities: Manage the success of the Total Loss team, ultimately driving individual and organizational success Recommend new workforce models and strategies that allow us to reduce costs associated with handling of virtual total loss claims Build, implement, and manage both manual and automated workflows to increase operational efficiency Use data to articulate current and future planning and report on successes and opportunities Apply knowledge of industry best practices to build out programming that will improve quality in the claims handling for the total loss team as well as services such as repair management and field appraisals Coach and mentor estimating managers, encouraging collaboration and elevating overall department performance Qualifications: Minimum of 8 years of Total Loss or repair experience with at least 4 years of management experience Proven track record of leading high-performing teams Extensive knowledge of insurance principles and how they apply to appraisal decisions Thorough understanding of vehicle repair, parts costs, total loss classification, and fraud detection practices A strong knowledge of total loss settlement and salvage processes Working experience in one or more estimating platforms: Mitchell, CCC, Adjustwrite, or Duncan Ability to work in a fast-paced, production-based, and results-driven environment Desire to thrive in a remote environment ripe with opportunity to advance Data driven - ability to use data to identify problems and potential solutions and consistently report back We're Built to Grow With You And That Starts With How We Support You At Snapsheet, we know that growth doesn't happen in a vacuumit's fueled by the right support at the right time. That's why we've built a benefits experience designed to grow with you, wherever life takes you. Choose from 2 robust medical plans through Blue Cross Blue Shieldplus, we contribute to your HSA when you enroll in our high-deductible health plan. Offer two dental plans and one vision plan to keep you and your family healthy. Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance. Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance. 401(k) with a 4% company matchbecause your future is worth investing in. Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being. Perks That Make Growing Here Even Better: Flexible PTO and 7.5 company-observed holidays to recharge on your terms. In-person connection points throughout the year including our annual Summit and Roadshows. Snapsheet SWAG and surprise mailers to keep the spirit alive. Endless opportunity to shape your pathcareer growth, learning, and real impact are all within reach. Health and wellness campaigns that evolve with you year over year. We are currently accepting applications for candidates who reside in the following states: AL, AK, AZ, AR, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY Please note that we are unable to sponsor applicants for work visas for this position at this time. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing . Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Created: 2026-03-04