Medical Office Specialist

Medical Office Specialist (Mos) Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team! Position Summary The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the center. The MOS will be responsible for providing non-clinical administrative support to the surgery center, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, entering patient information into the practice's designated electronic health record, and requesting and collecting copays/outstanding balances at the time of check-in. To ensure success, the MOS must provide excellent customer service, display a pleasant demeanor, be a helpful and comforting person as well as exude a willingness to prioritize patient needs within a fast-paced gastroenterology specialty center. Essential Job Functions Greet patients, family, and visitors. Perform patient intake by obtaining and verifying patient demographics and medical insurance information. Scan all required information (insurance cards, etc.) as required into the designated system. Verify patient benefits in Phreesia Prepare patients' files for consultation and evaluation. Answer phone calls, direct calls to appropriate party/department, return calls, and respond to voicemails. Manage inquiries and relay messages about scheduling, referrals, and prescription refills. Obtain required co-pays/deductibles from patients. Schedule and confirm appointments, tests, treatments, and other procedures with any clinic physician, regardless of location. Mark patient-ready in Enterprise Performance Management software (EPM) for Clinical Staff. Complete estimates/insurance info for the next business days Obtain required co-insurance from patients. Refer all patients' financial requests to the center's business office manager and/or Nurse Manager. Distribute all incoming faxes to the correct departments and/or scan them into patient charts. This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected. Must follow the organization's Code of Conduct. Must participate in the Compliance Program Initiatives and reporting and Compliance Issues. Other duties assigned. Additional Responsibilities Supports other members of the clinical team when patient bottlenecks occur, may be asked to assist in bringing patients back to triage and assure optimal patient flow; manages variable and unpredictable patient volume throughout the workday. Keeps current on the center's various insurance plans. Ensure the message is sent to the appropriate nurse (EHR 4-point check) Print any pertinent information as necessary. Notify patients/families if their physician is running behind schedule. Performs other related duties as assigned Competencies Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Problem Solving - The ability to come up with an effective solution to an issue by thinking quickly and coming up with the most reasonable solution. Customer Service Oriented - Able to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers. Time-Management - The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently. Collaboration- Exhibiting interpersonal skills, working with others, building trust and communication to complete goals and projects on time to achieve the organization's shared objectives. General Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Strong customer service skills with both patients and other departments within the practice. Must be able to function in a fast-paced and possibly stressful environment. Accurate Data Entry skills. Ability to operate a computer, copier, fax, and scanner. Microsoft Office, EMR, and other medical software experience preferred. Ability to work independently, in a team environment, and multi-task. Maintain a professional and upbeat attitude. Ability to accurately handle cash. Maintain proper phone etiquette. Ability to communicate in English Educations And Experience High School diploma/Equivalency required. Customer service experience is required. At least one (1) year of experience in a medical office (preferred). BLS Certificate (30 days upon hire) Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands Sitting: Prolonged periods of sitting at a desk and working on a computer: essential Moderate lifting (15-20 lbs.): essential Walking: Must be able to access and navigate each department at the organization's facilities: essential Pushing/Pulling: marginal Standing: essential Repetitive motion: marginal Reaching: marginal Bending: marginal Emotional Demands Fast pace: essential Multiple Stimuli: essential Intense customer interaction: essential Frequent change: essential Mental/Sensory Demands Memory: essential Reasoning: essential Hearing: essential Reading: essential Analyzing: essential Logic: essential Verbal communication: essential Written communication: essential Benefits (Full-Time Only) Health Insurance Dental Insurance Vision Insurance 401K Retirement Plan Life Insurance Short- and Long-term disability Profit Sharing Supplemental Insurance Education and Tuition Reimbursement funding Initial Uniform Allowance Employee Assistance Program (EAP) Paid Time Off (PTO) Volunteer Time Off (VTO) Paid Holidays Important Note The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Created: 2026-03-04