Director of Welcome Center

Salary : $81,127.00 - $91,267.00 Annually Location : Bremerton Campus, WA Job Type: Administrative/Exempt Job Number: 25-26-E8 Department: Student Services Opening Date: 02/12/2026 Closing Date: 3/12/2026 11:59 PM Pacific Description Director of Welcome CenterDepartment: Student Services Reports To: Associate VP of Student Services Salary range: $81,127 - $91,268annually Priority consideration to the candidates who applied before 11:59pm on February 22nd, 2026. Olympic College is currently recruiting for a Director of Welcome Center. This position provides leadership, planning, and operational oversight for front-line customer service functions, including registration, records, financial aid, admissions, and student accounts. This position directs the daily operations of the Olympic College Welcome Center and plays a key role in advancing the College's strategic enrollment management goals. Working under general direction, the Director is responsible for developing and coordinating a comprehensive, student-centered customer service model with a strong emphasis on supporting students in navigating and accessing educational resources. The Director works closely with prospective students, current students, and community members to facilitate processes related to admissions, registration, records, financial aid, and student accounts. In collaboration with campus partners, the Director also ensures that students are connected to a network of supportive individuals and offices, helping to guide their successful transition into and through the college environment. Essential FunctionsWelcome Center Operations and Student Support: Facilitatedaily operations of the Welcome Center and Virtual Office to ensure alignment with institutional enrollment, access, and student success goals. Provide high-level customer service to prospective students, enrolled students, and community members regarding admissions, registration, records, financial aid, cashiering, and student accounts. Ensure a consistent, welcoming, and service-oriented student experience across all interactions. Resolve complex or escalated student concerns, including student account discrepancies, enrollment issues, and service complaints. Student Account Services Oversight: Lead Welcome Center student account operations, including cashiering functions such as payment collection, receipting, balancing, payment plans, waivers, refunds, and the safeguarding of institutional funds. Ensures full compliance with federal, state, and institutional requirements, as well as adherence to internal controls, policies and procedures, audit standards, directives established by the Finance Department. Manages fiscal and accounting system controls to meet regulatory and institutional standards, ensuring accurate and timely recording of all student account transactions. Monitors transaction accuracy and service timeliness to provide high-quality support to students, staff, and campus partners. Leads tuition calculation, term setup and rollover, BankMobile administration, payment plan processes, and collaborates with Registration and Records on non-payment drop processes each term. Collaborate with Student Financials and Finance Department to maintain alignment between cashiering practices and student account management, tuition and fee assessment, disbursements, refunds, and other student billing activities. Partners with the Finance Department to maintain proper accounting practices, support month-end and year-end closing processes, reconcile accounts, and ensure financial reporting accuracy. Serves as a critical liaison between the Welcome Center, Student Financials, and Finance, streamlining workflows, troubleshooting discrepancies, and driving ongoing process improvement across student account and cashiering functions. Management and Leadership: Provide leadership, management, and accountability for Welcome Center staff, resources, and initiatives that advance access, equity, and student success. Hire, supervise, train, and evaluate staff. Ensure staff training on policies, FERPA requirements, customer service standards, system usage, and internal controls. Oversee and administer the Welcome Center budget and monitor expenditures. Participate in staff meetings, training development, and cross-functional collaboration. Institutional Collaboration and Representation: Serve on institutional teams and committees related to Strategic Enrollment Management and student access. Act as a liaison and resource for faculty and staff across campus regarding Welcome Center and student accounts. Represent Olympic College on community, state, and national organizations as appropriate. Process Improvement, Assessment, and Quality Assurance: Lead and participate in continuous improvement, evaluation, and assessment activities. Analyze student service issues, trends, and complaint data to identify improvement opportunities. Evaluate and improve department processes and procedures to increase efficiency and consistency. Establish assessment tools, analyze results, and implement adjustments to service levels, protocols, and procedures. Monitor service volume, response times, and effectiveness to inform staffing models and service delivery. Communication and Policy Implementation: Ensure clear, accurate, accessible, and compliant communication of student service and student account information and policies. Serve as the institutional subject matter expert for Welcome Center and student account policies and procedures. Oversee Welcome Center and student account content on the college website and related digital platforms, ensuring accuracy, clarity, accessibility, and compliance. Translate complex financial, enrollment, and institutional policies into student-friendly guidance, tools, and resources. Digital and Student-Facing Communications: Facilitate text messaging and digital communications related to student services and enrollment milestones. Coordinate with Communications and Web Services to ensure student-facing materials support customer service and enrollment processes. Advisory and Change Management: Advise leadership and campus partners on the operational and student impacts of policy, system, or regulatory changes. QualificationsMinimum Qualifications Bachelor degree in a related field (business, education, public administration). Four (4) years of progressively responsible experience in student services field. Supervisory experience in a higher education setting. Strong leadership, communication, organizational and interpersonal skills. Preferred Qualifications Masters degree Experience with community colleges or open-access institutions. Familiarity with PeopleSoft/ctcLink. Experience with strategic planning and data analysis. Additional Information Please note that we are unable to sponsor visas for this position. Only candidates who are currently authorized to work in the United States will be considered. This is a full-time exempt position scheduled to work Monday through Friday. The salary for this position is $81,127 - $91,268 annually, which includes a generous benefits package that includes the following. Medical/vision, dental, long-term disability, life insurance, and accidental dismemberment, Flexible Spending Arrangement, Dependent Care Assistance Program, Wellness Programs, SBRP retirement plan administered by TIAA, Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, 11 paid holidays, leave - vacation/sick/personal holiday, Aflac, auto/home insurance, space available tuition waiver, Employee Assistance Program (EAP), fitness center, reduced rate and priority consideration on-site child care on a space available. For more information regarding benefits, please visit our website . Conditions of Employment Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will be required to complete the Sexual Misconduct Disclosure Form as required WB HB 2327. The employee must reside in Washington State and within a reasonable distance of the campus to respond to workplace reporting requirements at the time of hiring. Frequent travel to Olympic College campuses or other sites may occur. How To Apply To be considered for this position a candidate must apply online through the Olympic College website and submit the following required materials: Olympic College Online Application Resume Cover Letter - in your cover letter describe how your experience sets you apart for this position. Unofficial college transcripts. Official transcripts and copies of mandated certifications will be required of the successful candidate. EEO Statement Olympic College values equity and is an Equal Opportunity Employer and Educator. Olympic College provides equal opportunity in education and employment and does not discriminate based on race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment include but not limited to unwelcome sexual conduct. Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Erin Pohl, Title VII and Title IX, building 5, room 528A, 360-475-7303. Olympic College is a smoke-free/drug-free environment. This recruitment announcement does not reflect the entire job description and can be changed or modified without notice. Olympic College Human Resources 1600 Chester Ave Bldg. 5 - 5th Floor Bremerton, WA 98337 Benefits include vacation, sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. 01 Do you have a bachelor's degree in a related field such as business, education, or public administration? Yes No 02 Do you have at least four (4) years of progressively responsible experience in the student services field? Yes No 03 Do you have supervisory experience in a higher education setting? Yes No 04 Do you possess strong leadership, communication, organizational, and interpersonal skills? Yes No Required Question

Created: 2026-03-04