Front Desk Receptionist

Front Desk Receptionist - Full Time Four Seasons Hotel Seattle is looking for a Front Desk Agent who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Front Desk Agent is a part of a dynamic team that provides award-winning service to our guests. This critical individual welcomes and registers guests to the hotel, establishes credit/payment as well as explains accommodations, demonstrates a knowledge of city attractions and activities, and adds personal recommendations and touches to achieve maximum customer satisfaction. This individual will cover two nights of Overnight Relief and three shifts during the daytime hours. This position reports to the Front Office management team. U.S. work authorization is required for this position. Key Elements of the Job: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Actively shares with the guest the exclusivity of hotel services, enhanced room product offerings and the unique food and beverage options at Goldfinch Tavern in order to maximize the guest's in-house experience. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. Preferred Qualifications and Skills: Preferred experience in a luxury hotel in Front Office and/or Concierge, Guest Services responsibilities. Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues. Works harmoniously and professionally with co-workers and supervisors. Ability to multi-task in a high-volume environment. Excellent written and verbal grammar and composition skills. Benefits Include: Compensation: $25.24/hour, plus upsell commissions as applicable 13 Days Paid Time Off + 10 Paid Holidays/year Medical, Dental, & Vision Insurance 401K Retirement Savings Plan, plus Employer Match Program Complimentary Room Nights and Discounted Rates Complimentary Meals in our Employee Cafeteria Complimentary Uniform Care & Dry Cleaning Employee Assistance Program Investment in your Wellbeing Paid Parental Leave & Short-Term Disability Life Insurance Bereavement & Jury Duty Pay FMLA & WA State Leave Personal, Medical, & Military Leave options Tuition reimbursement Training Programs; Growth & Development Opportunities Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Created: 2026-03-04