Supervisor

Supervisor The primary responsibility for all positions with Madrona Hills Ace is to WOW every Customer Every Time and uphold the Core Values as determined by the management team. Supervisor position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager and/or Assistant Store Manager and are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised. A Supervisor contributes to the growth and development of the management team and store associates. ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following): SALES AND OPERATIONS Teach, Train and Develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments. Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately. Delegate workload among associates to meet merchandising and visual presentation standards. Participate in associate evaluations as per company standards in order to provide feedback for improvement, praise and recognition, and growth opportunities. Complete merchandising updates according to Madrona Hills Ace standards. Assist with plan-o-gram changes and updates as needed. Review staffing needs, strengths and opportunities with Store Management team to help facilitate a growing team of trained associates. Continue to monitor and adjust schedules for optimal coverage and labor usage. CUSTOMER SERVICE Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate's performance and interactions on the sales floor. Regularly promote and teach Customer First Sales Culture while leading by example and coaching. Perform all customer service duties to include Mixing paint, cutting keys, programming keys, cut chain, cut rope, operate electric and propane forklifts as needed once properly trained. Communicate the store's performance, and educate, engage and motivate the team. Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly. Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels INVENTORY Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Madrona Hills Ace best practices, metrics and deadlines. Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy. COACHING AND TRAINING Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.). Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.). SAFETY, COMPLIANCE AND STORE ENVIRONMENT Enforce safety policies and procedures, and serve as role model for safety. Enforce store environment procedures to ensure and maintain the best store appearance. Conduct preventative safety and fire inspections and take appropriate actions to correct all issues. POSITION REQUIREMENTS High School Diploma or General Education Degree (GED); or an equivalent combination of education and experience. Bachelor's degree preferred. Minimum of 1 year of leadership experience in a retail or customer service setting. Available all hours that the store is open for business; 7-7 Mon thru Sat, 9-6 on Sun. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Must have good verbal and written communication skills. Ability to provide motivation and leadership to associates storewide in a fair and impartial manner. High degree of analytical skills, and the ability to delegate and be self-directed. Strong organizational, time management, and project management skills. Technically skilled in basic retail computer systems including related software. Develop and maintain client relationships and strategic partnerships. Dress according to company policy. Bilingual (Spanish) verbal and written communication skills preferred. Possess a valid in-state driver license with an acceptable driving record in accordance with company's insurance carrier's standards. PHYSICAL REQUIREMENTS The minimum physical requirements for this position include: Ability to stand for an extended period of time, walk, reach, and bend to perform job duties. Move and handle merchandise up to 60 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth. Job responsibilities may change based on the needs of the business. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate. I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor. I have read and acknowledge the duties that are outlined in this document and hereby agree to the tasks and expectations as provided. ________________________________________ Date _________________ Associate Signature ________________________________________ Date: ________________ Supervisor Signature

Created: 2026-03-04